Career Opportunity

People Technology Program Manager (1054-IS Business Analyst-Principal) - SFO - 160041

Recruitment: RTF0160040-01156993

Published: December 05, 2025

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

Specific information regarding this recruitment process is listed below:

• Application Opening: 12/5/2025
• Application Deadline: Apply immediately. Application filing will be open at least until Friday, 12/12/25 at 5:00 PM (Pacific Time) and will close any time thereafter.
• Compensation: $149,994 to $188,682 annually
• Recruitment ID: PBT-1054-160041

San Francisco International Airport (SFO) is a world-class, award-winning airport that served more than 54 million guests in FY24/25. SFO offers non-stop flights to 60+ international cities on over 40 international carriers. The Bay Area's largest airport also connects non-stop with 80+ U.S. cities on 10 domestic airlines.

As an enterprise department of the City & County of San Francisco, SFO has a workforce of approximately 1,900 City employees. In Fiscal 2021, SFO generated more than 28,000 direct jobs and $6.1B in business activity. 

SFO is more than an airport —we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in safety, environmental sustainability, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience.

Our Vision, Mission, and Core Values shape our culture and operations as we continue to build a supportive, purpose-driven workplace where all employees can thrive.  Our mission is to deliver an airport experience where people and our planet come first.

Learn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky and Threads.

Role description

People Technology Program Manager

The People Technology Program Manager plays a vital role in leading people technology projects within the People, Performance & Development (PPD) section, ensuring that the Airport’s human resources systems are configured, optimized, and strategically aligned with business needs. The People Technology Program Manager provides oversight of system design, development, administration, and security; leads technology evaluations and implementations; directs project teams and vendors; partners closely with SFO ITT staff; and ensures compliance with City standards, policies, and best practices.

This is a unique opportunity for a skilled professional who thrives at the intersection of technology, people, and business transformation. You will elevate the impact of people technology by improving processes, strengthening data-driven decision-making, and ensuring employees have seamless access to secure and modern systems. You will work on a nimble, customer-service and solution-oriented team and report to the People Analytics and Engagement Manager.

Why You’ll Love This Role

As the People Technology Program Manager, you will see the tangible results of your work in every employee interaction with people-focused systems. You will:

• Drive meaningful change by transforming complex HR and workforce processes into intuitive, modern, and equitable systems that enhance the employee experience.
• Empower employees and leaders through innovative solutions that streamline workflows, strengthen data integrity, and enable better, faster decision-making.
• Elevate workforce analytics into a strategic advantage by translating complex data into clear, actionable insights. Your ability to manage large datasets, design meaningful dashboards, and communicate human capital trends in accessible terms will help SFO optimize workforce planning, strengthen equity, and anticipate organizational needs.
• Lead with influence and expertise by managing a portfolio of high-impact projects, mentoring analysts, and collaborating across SFO, including close partnerships with ITT staff on backend, integration, and security issues.
• Safeguard critical systems by owning role-based access for internal HR systems and applications, ensuring proper permission controls, and conducting regular audits of permissions and compliance.
• Shape the future of People Technology at SFO by identifying opportunities for automation, data integration, and next-generation HR technologies.

Your work will directly support SFO’s mission to deliver an extraordinary airport experience and ensure that its most important resource, its people, thrive.

Key Responsibilities

The People Technology Program Manager provides oversight, direction, and expert-level analysis across the full systems development life cycle and ongoing administration of people technology systems. Core responsibilities include:

Supervision and Leadership

• Supervise and mentor staff, ensuring adherence to policies, quality standards, and professional development goals.
• Provide guidance on system configurations, dashboards, workflows, and application enhancements.
• Oversee the intake, prioritization, and assignment of requests for system improvements, integrations, and user support.

Project Leadership

• Serve as the project leader for large-scale people technology initiatives, including system upgrades, enterprise integrations, and platform governance.
• Prepare project plans, budgets, proposals, and technical specifications; ensure projects are delivered on time and within scope.
• Manage vendor relationships, contracts, and service quality.

Technical Expertise

• Perform and oversee needs assessments, feasibility studies, cost-benefit analyses, and solution design.
• Lead configuration, testing, implementation, and post-implementation support for people technology solutions.
• Partner with SFO ITT staff to troubleshoot and resolve complex backend architecture issues (e.g., authentication failures, broken integrations, SQL Server maintenance).
• Ensure compliance with City standards, platform governance rules, and security policies.

Workforce Analytics & Reporting

• Translate workforce data into compelling insights that inform HR strategy, operational efficiency, and leadership decisions.
• Manipulate and manage large, complex databases and spreadsheets, ensuring accuracy and integrity of human capital metrics.
• Design and deliver dashboards, scorecards, and workforce reports that highlight trends, risks, and opportunities for workforce optimization.
• Present findings in clear, accessible language for diverse audiences, from executives to frontline leaders, enabling data-driven workforce planning.

Systems & Application Support

• Provide expert oversight of applications built on Microsoft Power Platform (Power Apps, Power Automate, Power BI, SharePoint, MS Access) and integrations with systems such as DocuSign, Cornerstone, and external APIs.
• Approve and direct the development of new dashboards, enhancements, and workflows, ensuring that reports support data-driven decision-making.
• Review and validate data flows, system integrity, and reporting capabilities.
• Maintain long-term strategies for platform stability, scalability, and user adoption.

  Security & Role Management

• Define and map role-based access controls and permissions for PPD people technology systems while partnering with SFO ITT to manage and update as roles and permissions as needed.

• Conduct periodic security audits to ensure compliance with City and ITT standards, privacy regulations, and industry best practices.
• Collaborate with SFO ITT staff to implement governance rules, secure data, and safeguard sensitive employee information.

  Stakeholder Engagement

• Act as the senior liaison between the People Technology team, ITT, and business users.
• Translate business requirements into system solutions that align with PPD’s objectives.
• Develop and deliver training, communications, and change management support for end users.

How to qualify

Minimum Qualifications:

Education: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience: Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Special Condition: Workforce Analytics Experience - 2 years of recent and verifiable experience performing data reporting and analysis on human capital metrics or in a comparable field, and within a large organization; translating complex data analysis and research principles into terms that can be understood by a broader audience; manipulating and managing large, complex databases, spreadsheets and queries and generating workforce analytics to optimize human resource management.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURES

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire: (Weight: 100%)

Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for this position.  All candidates’ responses to the Supplemental Questionnaire are subject to verification. All relevant experience, education and/or training must be included in the responses in order to be reviewed in the rating process.

 A passing score on the Supplemental Questionnaire must be achieved in order to be placed/ranked on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score.

NOTE: Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Medical Examination: Prior to appointment, candidates must successfully pass a medical examination to determine their ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf .

Certification: The certification rule for the eligible list resulting from this examination will be Rule of 10.  The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact recruitment analyst Rie Butler at rie.butler@flysfo.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.