IS Business Analyst – Information Technology - Human Services Agency (1052)

Career Opportunity

IS Business Analyst – Information Technology - Human Services Agency (1052)

Recruitment: REF5633L

Published: May 25, 2022

Contact:

John Kraus - John.C.Kraus@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

Department: Human Services Agency
Job class: 1052-IS Business Analyst
Salary range: $109,668.00 - $137,956.00
Role type: Permanent Exempt What does this mean?
Hours: Full-time

About:

This announcement has been extended to accept additional applications.

At the San Francisco Human Services Agency we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of three city departments—Department of Benefits and Family Support, Department of Disability and Aging Services, and the Office of Early Care and Education— and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.
Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under general direction, the IS Business Analyst participates in the systems development lifecycle, including project planning and management, as well as business process redesign. Specifically, the incumbent will be responsible for managing or assisting with the management of web and / or mobile development projects. The incumbent will collaborate with select programs to identify business needs and business processes that will either be introduced or modified for their assigned projects. The process for gathering and documenting requirements, translating requirements to functional requirements and application testing are core responsibilities of the IS Business Analyst. The individual will also be responsible for coordinating system implementations, managing user acceptance testing, system testing, end user training, production support, and performing other related duties as assigned.

Under general direction, the 1052 IS Business - Analyst performs the following essential duties and functions:

Identify opportunities for improving business processes through automation; assist in the preparation of proposals to develop new systems.
Determine operating characteristics and requirements; develop or modify and document general system design; write detailed design specifications including requirements documents, functional specifications, and test cases; conduct "walkthroughs" for proposed solutions to system problems.
Analyze the feasibility of and develop requirements for enhancements to existing systems; ensure the system design fits the needs of the users.
Provide technical support for web application and mobile application systems; consult on the analysis of an application; troubleshoot system problems; assist with the implementation of solutions.
Conduct system analysis and may conduct programming activities for complex systems; document new and modified systems and programs
Coordinate user training in new capabilities
May assist with the conversion from test to production.
Interface with users to determine system needs and requirements
Review impact of system modifications on existing systems.
Prepare, or assist client in preparing, service requests to implement system changes
Determine, or assist in determining, level of effort required and the cost of implementing service requests; assist in prioritizing requests.
May provide technical production support for application systems; assist with processing schedule
Determine security levels for systems to ensure data integrity.
Create test scenarios, test cases, UAT scripts, and other testing documentation to assist with testing. Test applications to assure functionality and effectiveness in performing to desired specifications.
Analyze impact of technical solutions and technical processes on business processes; document current and future processes impacted by system / solution design.
Research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software.

How to qualify

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:
One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

DESIRABLE QUALIFICATIONS:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

1.   Business process redesign experience
2.   Experience with application design and analysis in a web development environment
3.   Project management experience
4.   Public Sector or Non-profit Agency experience
5.   Microsoft Visio experience
6.   Balsamiq experience
7.   Experience with creating swim lane diagrams
8.   Experience with creating business and system flow diagrams
9.   Quality Assurance testing experience
10.  Experience writing diagnostic (Select) queries in MS SQL or other structured query language

Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Notes:
1) Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
2) Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Condition of Employment: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.

What else should I know?

In line with the Official Public Health Order to slow the spread of COVID-19, a “shelter-in-place” has been issued for all San Francisco residents and this order is expected to be in effect until further notice. As a result, the Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Specific information regarding this examination process are listed below.

This announcement deadline has been adjusted to accept additional applications:

Application Opening – January 5. 2022
Application Deadline – January 18, 2022
Deadline Extension - May 27, 2022
Second Deadline Extension - June 3, 2022
Compensation: $46.18-$58.09 Hourly / $8,004.00-$10,069.00 Monthly / $96,044.00-$120,822.00 Yearly

Additional Information Regarding Employment with the City and County of San Francisco

If you have any questions regarding this recruitment or application process, please contact the analyst, John Kraus, by telephone at (415) 557-5856 or by email at john.c.kraus@sfgov.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Human Services Agency does not provide sponsorship for employment.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.