Career Opportunity

Problem Solving Program Manager - Dept. of Homelessness and Supportive Housing (2917)

Recruitment: RTF0123768-01137828

Published: July 15, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

*This Job Ad has been amended to reflect the updated compensation range for the classification. In addition the application deadline has also been updated. *  

Specific information regarding this recruitment process are listed below:

• Application Opening: Tuesday, June 28, 2022
• Application Deadline:  Friday, July 15, 2022 by 3:00pm
• Compensation Range: $113,672.00 to $138,190.00 
• Recruitment ID: RTF0123768-01137828

IMPORTANT NOTICE PLEASE READ IF YOU ARE INTERESTED IN APPLYING TO THIS POSITION
This position is a temporary Exempt, full-time in Category 17, limited to no more than two (2) years in duration. Category 17 employees are used to backfill a Permanent Civil Service (PCS) employee on a leave of absence. This position will be subject to the Permanent Civil Service examination process. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment. The Department has recently posted the Permanent Examination Announcement. Please make sure to also apply to the permanent examination announcement before the deadline of 5:00pm on Friday, July 15, 2022 to be considered for both the temporary and permanent appointment. For your convenience we have included the link to the examination announcement here: https://careers.sf.gov/role/?id=743999835947801 

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults, and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; 1,500-bed shelter system for single adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, single adults, seniors and transitional aged youth; prevention and problem solving interventions that prevent or quickly resolve homelessness; and robust supportive housing programs of nearly 6,500 units which provide permanent housing and services to formerly homeless individuals and families.

Role description

Manage the continued design, development, implementation and evaluation of Targeted Prevention and Problem Solving interventions, which are essential core components of the Homelessness Response System (HRS). Both Targeted Prevention and Problem Solving are relatively new interventions to HSH and are essential to creating an efficient and robust system of care and making homelessness rare, brief, and a one-time occurrence. Additionally, they are both critical pieces to reducing the massive racial disparities in homelessness – as achieving racial equity in our homelessness response cannot just be considered once people become homeless. 

Essential Duties and Responsibilities:

Manage, Monitor, and Evaluate the Performance of Grantee Agreements: 

• Oversees program implementations and executions across the HRS to ensure successful delivery of high quality services in adherence to budget, scope and best practices. 
• Monitors and tracks program deliverable compliance and successful execution through annual program monitoring, monthly reports, site visits and other ongoing reporting and quality control practices. 
• Manages agreements with multiple funding sources and monitor compliance and adherence to federal, state and local funding expectations. 
• Supports in the ongoing development of goals, objectives and policies of appropriate HRS interventions and other projects and initiatives of the Department. 
• Supports program and financial analyses to make process improvement and strategic recommendations. 
• In partnership with HSH Contracts Team, assists in ongoing budget development, modifications and revisions of assigned grant agreements. 
• Engages in cross-functional collaboration with internal departments and external partners.

Provide Technical and Administrative Assistance: 

• Establishes and maintains high quality relationships and partnerships with Grantees and other key community stakeholders. 
• Provides targeted support to Grantees as a way to build organizational and system capacity, build on existing strengths, and address underlying needs/gaps. 
• Develops consistency and high quality delivery of services across our system of care.  
• Facilitates ongoing service coordination/administrative meetings among Grantees and key stakeholders. 
   

Appointment Type: Temporary Exempt, full-time in Category 17, limited to no more than two (2) years in duration. Category 17 employees are used to backfill a Permanent Civil Service (PCS) employee on a leave of absence.  This position is exempt from Civil Service and shall serve at the discretion of the Executive Director of HSH. At any point within this two-year period, this Category 17 position could end at the sole discretion of the Executive Director of HSH.  

How to qualify

Minimum Qualifications:

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
A Baccalaureate degree in social work, public administration, business administration or a related field.

Substitution for Education:
Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).

Experience:
Experience: Three (3) years of professional experience in a general administrative capacity of which two (2) years (4000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research.

Experience Substitution:
Substitution for Experience: Possession of a Master’s degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described above for all specialties.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Selection Procedures: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview. 

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco: 

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Official Public Health Order -Shelter in Place: In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Exam Analyst listed at the end of this job ad.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment, please send your inquires to Christian Molina, Human Resources Analyst at christian.molina@sfgov.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.