Career Opportunity

Health Worker III - Dept. of Homelessness & Supportive Housing (2587)

Recruitment: REF14194F

Published: August 01, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

• Application Opening: August 1, 2022
• Application Deadline: Continuous, earliest close August 12, 2022
• Compensation Range: $72,930 - $88,582

Appointment Type

Temporary Exempt (TEX) pending permanent civil service appointment, this position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. This position is limited to 1,040 hours per fiscal year.

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults, and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website at https://hsh.sfgov.org.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that shelters, houses, and serves approximately 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families.

Role description

The 2587 Health Worker III with the Department of Homelessness and Supportive Housing (HSH) Housing Services Program provides case management services for the residents of the Star, Empress, Camelot, LeNain, Pacific Bay Inn, and Windsor Hotel. These hotels, located in the Tenderloin District, are permanent housing facilities that provide wrap-around services for formerly homeless individuals, many of whom have chronic medical and/or psychiatric illnesses. In addition to the incumbent, the staffing includes a program director, and one or two case managers; some locations have onsite registered nurse.

The position includes the following responsibilities:

• Coordinates wrap-around services for the residents
• Interviews potential new residents during the application process
• Provides one-on-one counseling and education services
• Demonstrates problem-solving skills
• Provides community education and information about mental health and substance use issues and services
• Provides client care in a manner that is both non-discriminatory and non-judgmental
• Performs crisis intervention activities
• Initiates and participates in group social and educational activities
• Maintains clinical records and other necessary paperwork
• Communicates effectively and collaborates with members of the inter-disciplinary team, primary care providers and members of the community
• Assesses clients who may have substance abuse problems and mental health issues
• Participates in weekly socialization activities with the residents which includes shopping for food at the Food Bank
• Lifts boxes which may weigh up to 50 pounds
• May include additional duties as assigned

How to qualify

Experience
Two (2) years of verifiable experience within the last five (5) years, working with a culturally diverse population performing a combination of at least two (2) of the following duties:

• Serving as a liaison between targeted communities and healthcare agencies
• Providing culturally appropriate health education/information and outreach to targeted populations
• Providing referral and follow up services or otherwise coordinating care
• Providing informal counseling, social support and advocacy to targeted populations
• Escorting and transporting clients
• Providing courier/dispatcher functions
• Performing pre-clinical examinations of vital statistics, such as measuring a patient's weight, height, temperature and blood pressure

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring

• One (1) year experience working with people with severe mental illness in a residential setting or inpatient program
• Comfort and familiarity working within a harm reduction model
• Fluency in English and Spanish
• Ability to work independently
• Experience with facilitating group social and educational activities
• Knowledge of primary care, psychiatric services and social services, and substance abuse treatment programs available to the urban pool in San Francisco

Applications will be screened for relevant qualifying experience and education. Additional mechanisms may be implemented in order to determine candidate’s qualifications.  Only those applicants who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement in the process.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

Terms of Announcement

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

Tuberculosis Screening

Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jacob Mast, at jacob.mast@sfgov.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.