Career Opportunity

Performance Analyst I - City Performance - Controller's Office (1803) -124472

Recruitment: RTF0124471-01118824

Published: November 18, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Citywide Exam

The Controller is the City’s chief financial officer. Our team includes financial, technology, analytical and other professionals who work hard to secure the City’s financial integrity and promote efficient, effective and accountable government. We hold ourselves to high standards and strive to be a model for good government. We value the diverse backgrounds, perspectives and lived experiences of our teams and clients in everything we do. We work in a collaborative and inclusive environment, promote equal opportunity, and invest in the professional development and wellbeing of our team members. You can expect to work alongside colleagues who are committed to serving the public with integrity and want to see positive impacts from their work. We are looking for smart, motivated individuals who want to make a difference and use government to play a role in solving our City’s problems, including addressing long-standing and harmful disparities in our communities. For a career with purpose and professional growth, join us in the Controller’s Office.

Specific information regarding this recruitment process are listed below:

• Application Opening: 10/28/2022
• Application Deadline: 11/18/2022
• Compensation Range: $79,404 to $96,538 annually

Role description

The City Performance team is part of the City Services Auditor (CSA) within the Controller’s Office. CSA’s mandate, shared with the Audits Division, is to monitor and improve the overall performance and efficiency of City Government. The City and County of San Francisco works to be a national leader in public service delivery and the City Performance team plays a key role in this effort.

City Performance has approximately 38 staff members, dedicated funding through the CSA Charter provision, and the organizational setting of the Controller’s Office for analytical grounding and a central and independent viewpoint. With these resources, the team is uniquely positioned to help San Francisco’s government innovate, work across boundaries, and problem-solve. 

The City Performance team has a broad portfolio of analysis, design, implementation and performance management projects to improve public services in San Francisco. We work with City departments across a range of subject areas, including transportation, public health, human services, homelessness, capital planning, and public safety. Our areas of work include data analysis and visualization, facilitation and inter-departmental collaboration, project management, process improvement, performance measurement and management, and contracting.

Some of City Performance’s work required by the Charter includes the Performance Program, which provides citizens and policy makers with performance results, tracks progress towards targets, performs analysis and does public reporting. Additionally, City Performance also helps set standards and performs annual evaluations of the City’s parks, streets and sidewalks. Through the Data Academy, City Performance teaches courses for City staff to build technical skills and undertake continuous improvement in their agencies. City Performance also does a semi-annual City Survey of San Francisco residents and performs other periodic public opinion testing to gather data and critical feedback on public services directly from users and City residents.

City Performance goals:

• Support City departments in making transparent, data-driven decisions.
• Guide City departments in aligning programming with resources for greater efficiency and impact.
• Provide City departments with the tools they need to innovate, test, and learn.

The City Performance team is made up of individuals committed to public service and includes analysts, facilitators, data experts and project managers. Our team members come from different professional backgrounds and work collaboratively on projects and programs to improve local government.

City Performance has a hybrid/remote weekly schedule. Staff work 3 days per week in person at our offices in City Hall and 2 days per week remote.

View our fiscal year 2021-22 workplan and our published reports to learn more.

The Ideal Candidate

You have a passion for government service and public policy and a desire to learn about the City’s structure and functions. You are eager to develop your research, analytical, and writing skills. You have had some experience in qualitative and quantitative analysis, either in an academic or an entry-level professional role. You might not have used data analysis tools (like R) or data visualization tools (like PowerBI), but you have an analytic curiosity and a willingness to learn. You might have some background in one or more policy areas like transportation, public health, human services, homelessness, capital planning and public safety; or if not, you are ready to dive right in and build your expertise. You collaborate well working with others and you are enthusiastic about solving challenging problems facing government in a team environment.

PERFORMANCE ANALYST I

The City Performance team is seeking an entry-level analyst who works both independently and as a member of a team. Under immediate supervision, the Performance Analyst I will get to work on multiple projects, assisting in all aspects of project design and implementation and collaborating with analysts and staff across City departments. Essential activities of this role supporting and participating in project teams may include the following:

Analysis, Data Visualization, and Performance Reporting

• Conduct qualitative and quantitative analysis to support the development of project findings and recommendations in collaboration with project teams.
• Gather, analyze and visualize data, learning to use analytic tools such as Excel, R, PowerBI, and ArcGIS.
• Conduct benchmarking and best practice research.
• Interview department staff and stakeholders to obtain relevant project information.
• Identify and propose performance measures to drive departmental decision-making.
• Analyze City processes and operations and make improvement recommendations using continuous improvement methods.

Project and Program Management

• Support the development of detailed project plans, including scope and objectives, timelines, and budgets.
• Coordinate and maintain communication with project managers and team members to track project progress, identify issues and collaboratively problem-solve throughout each project’s cycle.

Facilitation and Communication

• Facilitate internal and external meetings with a focus on information gathering and collaborative decision making and prepare agendas, meeting materials, and notes for project meetings.
• Support the facilitation of Citywide working groups to promote inter-departmental collaboration and agreement on initiatives, programs, and policies.
• Support the preparation and presentation of project findings through writing and developing content collaboratively with team members.
• Contribute to the development of reports, infographics, dashboards, and presentations to communicate project results to the public and City stakeholders.
• Draft and deliver training material based on project results; In collaboration with team members, coach departmental staff to build skills for data-driven decision making, rapid process improvement, and effective collaboration and communication

Team Membership

• Work collaboratively with all staff, encourage team members to challenge themselves and learn from each other, and actively contribute to team efforts.
• Establish constructive working relationships with city employees, department management, and the general public while maintaining objectivity and credibility throughout the project process.
• Maintain ongoing communication with Performance Analyst II, project managers and/or director, and clients regarding projects.
• Participate in organizational development activities for City Performance.

How to qualify

Education:
Possession of a baccalaureate degree from an accredited college or university in business or public administration, accounting, finance, statistics, the social sciences, English, or a related field. 
Experience:
No previous experience is necessary for this classification; candidates must be willing to learn auditing principles and practices; and receive on-the-job training to acquire practical experience in applying professional standards and developing performance analyst skills.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

What else should I know?

Selection Procedures:

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine the applicants’ qualifications. Only those applicants whose backgrounds best match the position will be invited to participate in the selection process. Applicants meeting minimum qualifications are not guaranteed advancement in the selection process.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Preliminary Supplemental Questionnaire (Weight: Qualifying) Candidates will be required to complete a questionnaire as part of the employment application. This questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. 

Supplemental Examination (Weight: 100%)
Candidates who meet the minimum qualifications will be emailed a Supplemental Questionnaire. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for this position.  All candidates’ responses to the Supplemental Questionnaire are subject to verification. All relevant experience, education and/or training must be included in the responses in order to be reviewed in the rating process.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Timothy Liong Timothy.J.Liong@sfgov.org

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Veterans Preference
• Seniority Credit in Promotional Exams

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.