1803-Performance Analyst I

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

Title: PERFORMANCE ANALYST I

Job Code: 1803

INTRODUCTION

Under immediate supervision, assists in all aspects of project design and implementation to carry out program evaluations, performance management and technical assistance to study, analyze and review policies, management and operations of governmental agencies, vendors, contractors, and other parties that do business with the City and County of San Francisco; and related research and duties as assigned.

DISTINGUISHING FEATURES

This is the entry-level classification in the Performance Analyst series. It is distinguished from the Performance Analyst II class in that incumbents in the latter class plan complete complex projects and analyses of considerable difficulty and may lead and direct incumbents in the Performance Analyst I class. Performance Analyst positions are specific to the Controller's Office because of the increased scope of work and specific mandates of Charter Appendix F, "Authority and Duties of City Services Auditor," and because of the need and ability to work with a wide variety of contacts and stakeholders."

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

As a team member, the Performance Analyst I:

1. Develops detailed project plans, including scope and objectives, time budgets, and milestone dates.

2. Collects, analyzes, tests, and documents information (e.g., databases, procedures, operating methods) as it relates to project objectives.

3. Researches the following: best practices, legal mandates and other background information, while determining needs of key stakeholders, and identifying potential sources of data under close supervision.

4. Interviews departmental staff to obtain relevant information.

5. Attends status meetings with department management to inform them of project results.

6. Maintains ongoing communication with Performance Analyst II, project manager and/or director, and clients regarding project progress and problems.

7. Develops project findings and recommendations that are fully supported by analysis.

8. Prepares written reports that effectively communicate project results.

9. Prepares and presents project results at public hearings and to a variety of audiences.

10. Develops writing procedures, manuals or other instructive materials.

11. Develops scope of work for, and monitors consultant contracts.

12. Provides input into annual work plan to identify client needs and project priorities.

13. Conducts follow-up activities.

Individually, the Performance Analyst I:

14. Maintains the appropriate level of confidentiality and sensitivity.

15. Recommends and/or develops operational changes for the City Services Auditor division.

16. Performs other related duties and responsibilities as assigned.

IMPORTANT AND ESSENTIAL KNOWLEDGES, SKILLS, AND ABILITIES

Knowledge of: the principles and practices of performance, management, and operational analysis; management and organization principles and practices; program evaluation processes and methods; benchmarking techniques; project management techniques; interest in current issues in local government, public management, and urban policy; and demonstrated strong analytical abilities.

Ability to: conduct comprehensive research; interpret and apply laws, rules and regulations, including the City and County of San Francisco Charter and Municipal Codes, California Statutes and Code of Regulations; gather all relevant and detailed data and analyze them for audit decisions using both qualitative and quantitative techniques; apply management and operational theory, policy analysis, operations research, program evaluation, and process improvement techniques to make sound, objective assessments and observations, and develop salient findings and recommendations; use personal computer applications, including spreadsheet, database, statistical software packages, and web search and information methods to access data, perform data manipulations and analysis, and develop audit working papers and reports, including charts and graphs; communicate effectively, both orally and in writing, including dealing with management and team members on a variety of complex and sensitive issues; create clear, concise, accurate, and factual summaries and reports; establish constructive working relationships with various city employees, management, and the general public, and audited agency staff and management while maintaining objectivity and credibility throughout the audit process; accomplish goals in an effective and timely manner and produce quality products within short timelines and under pressure; work independently or as a member of a team environment in a multi-disciplinary setting; be detail-oriented; and actively support the mission, vision and core values of the Controller's Office.

MINIMUM QUALIFICATIONS

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class. Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.

Training: Possession of a baccalaureate degree from an accredited college or university in business or public administration, accounting, finance, statistics, the social sciences, English, or a related field.

Experience: No previous experience is necessary for this classification; candidates must be willing to learn auditing principles and practices; and receive on-the-job training to acquire practical experience in applying professional standards and developing performance analyst skills.

ORIGINATION DATE: April 10, 2008 - New Class Established

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation