Career Opportunity

Manager of Communications- Office of Transgender Initiatives (1842)

Recruitment: REF21224X

Published: January 12, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

OTI is the first and only trans-led city government office in the country working with communities to advance policies, programs, and equity for transgender, gender nonconforming, and LGBTQ San Franciscans.

Role description

The Manager of Communication Materials will be responsible for external communications for the Office of Transgender Initiatives (OTI). Under general direction, the position will plan, implement and execute a comprehensive communications strategy on behalf of OTI in order to promote programs and initiatives of the Office, as well as those of community stakeholders and City partners in relation to transgender, non-binary and gender nonconforming residents. This position reports to the Director of the Office of Transgender Initiatives.

This position is hybrid in-person/remote.

Major responsibilities of this position include:

• Manage the Office’s external communications. This includes developing and managing public information campaigns; planning and composing publications and other documents, such as social media posts, press releases, newsletters, reports, announcements, etc; managing and growing OTI’s social media and other online presence, including consistent content development and creation;
• Create and implement office-wide communications plan, including marketing, promotional and branding strategies; key messaging and talking points; and communication protocols and standards that incorporate the City’s accessibility, language and digital standards;
• Design and produce materials in order to communicate key information on the work of the Office, community partners and City stakeholders, such as infographics, fact sheets, flyers, and more;
• Create, update, and maintain content and materials for the OTI website and other related sites and portals;
• Prepare and maintain contact directories and email listservs for digital newsletters and other purposes;
• Serve as point person for news outlets, including coordinating and preparing responses to media requests related to OTI;
• Manage general Office email account, including responding to information requests, providing referrals to community partners, and triaging requests to appropriate team members;
• Track online coverage related to transgender, nonbinary and gender nonconforming communities; and maintain a record of press coverage regarding local trans-focused activities and accomplishments;
• Serve as liaison with trans and LGBTQ+ community members and groups; represent OTI at community events and meetings; respond to community questions and concerns inperson and in writing in alignment with the Office’s policies and values;
• Coordinate and/or assist in coordinating and/or planning community events, workshops, and outreach activities;
• Assist with design and layout of external-facing publications and materials;
• Ability to: o Use computer applications, including e-mail, word processing, spreadsheets, presentation software (i.e. Power Point, Google Slides), databases, and survey development tools;
• Manage content for social media platforms, including Facebook, Twitter, Instagram, LinkedIn, etc;
• Prepare clear, well-organized and accurate documents such as memos, reports, press conferences, and correspondence;
• Seamlessly manage multiple projects with a variety of timelines, prioritizing tasks according to urgency and the Office’s needs, while ensuring work is completed within deadline;
• Manage responsibilities and deadlines with little supervision, showing initiative, accountability and dependability with colleagues and stakeholders;
• Speak clearly and concisely in order to express ideas and communicate with a variety of individuals and groups;
• Use digital tools to create user friendly, plain language content of complex information for diverse audiences; 
• Establish and maintain effective working relationships with a variety of individuals and groups; and
• Perform other related duties as assigned.

How to qualify

1. Possession of a Baccalaureate Degree from an accredited college or university with major coursework in public or business administration, accounting, finance, economics, social sciences, education or related fields, or other subject areas closely related to a specific departmental program or function; AND

2. One (1) year full-time equivalent experience performing professional-level management and/or administrative duties in functional areas such as: program/office/operations management, budget development and/or administration, development and administration of contractual agreements and/or grants, or other closely related functional areas.

Substitution: Applicants may substitute up to 2 years of required education with additional qualifying experience in program/office/operations management, budget development and/or administration, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

DESIRABLE QUALIFICATIONS:

• Deep understanding and demonstrated experience with issues impacting transgender, non-binary, and LGBTQ+ communities, in particular BIPOC communities, immigrants, low-income people, formerly/currently incarcerated people, un-housed or marginally-housed people, people living with HIV or at-risk for contracting HIV, people with disabilities, youth, elders, and/or transgender women.

• Proven ability to develop and maintain strong relationships with, and work with, a wide range of stakeholders.

• Strong interpersonal skills, such as reflective listening, de-escalation skills, and/or experience working with survivors of trauma.

• Excellent oral/written communications skills; excellent copy-editing skills.

• High proficiency with graphic design tools (such as Adobe Suite tools and/or Canva).

• High proficiency and experience in using and managing content for social media platforms, such as Facebook, Instagram, Twitter, YouTube and social media scheduling and management tools.

• Experience with video editing for short-form social media.

What else should I know?

What else should I know?

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Compensation: $87,386 to $106,184 annually

• Applicants are encouraged to apply immediately. This recruitment may close at any time, but not before Wednesday, January 25, 2023. 
• Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted. 
• For questions or inquiries, please contact: Breonna Santiago, Senior Human Resources Analyst at Breonna.Santiago@sfgov.org
• Your application MUST include a cover letter and resume. Additional attachments including verification of qualifying education and experience is highly recommended. To upload these item(s), please attach using the "additional attachments" function.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6065 or, if hearing impaired at (415) 554-6015 (TTY).

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.