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Career Opportunity

Epic IS Trainer - Journey (1032 122458)

Recruitment: RTF0122457-01016287

Published: January 19, 2023

Contact:

Eliot Watt - Eliot.Watt@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Public Health
Job class: 1032-IS Trainer-Journey
Salary range: $102,648.00 - $124,878.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 10
List type: Combined Promotive and Entrance
 

About:

The San Francisco Department of Public Health’s Information Technology Department is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 10,000 users within the organization to help support over 100,000 patients annually.

This is a Permanent Civil Service career opportunity for a Jouirney-level Epic Electronic Health Record IS Trainer.

Role description

This is a full-time position with a work week of 40 hours per week.

Under general supervision, an IT Training Officer performs journey-level work in the development and presentation of training programs and facilitated events for employees, supervisors, and managers of the Department of Public  Health. The principle platform will be the Epic EHR but duties may include other platforms. This position will report to the Department of Public Health Information Technology Department and will work closely with a number of other Training and Development divisions and departments throughout the Department of Public Health.

Nature of position: Essential duties require the ability to stand for a prolonged period of time, drive to various training sites, use various computer software and equipment, and lift and move up to 25 pounds.

Duties Include

  • Designs and develops technical training, specifically computer program didactic, for staff working in Public Health and healthcare settings.
  • Develops client relationships and performance agreements that are consistent with the client's needs, the organizational culture, the practitioner's ability to perform, and the ethical standards of the human resources development professional; and discusses requests to identify the general content, boundaries, and guidelines before providing the training session.
  • Designs/adapts appropriate assessment tools or approaches such as interviews, questionnaires, survey questions, and collects the necessary information for assessing learning needs, determining appropriate instructional design and content, identifying target populations, and evaluating the effectiveness of previous related training programs.
  • Assesses individual, team, and organizational learning needs by analyzing information obtained from assessment tools, interviews, reports, complaints, other documents and/or consultations with other agencies or groups.
  • Designs and develops learning programs, facilitated events, seminars, conferences, and materials.
  • Coordinates training programs, facilitated events, seminars, and conferences that involve planning and scheduling the activities of trainers and other support personnel, and arranging facilities.
  • Conducts training programs that include, but not limited to, making presentations, facilitating group discussions, and leading and monitoring group activities.
  • Evaluates the effectiveness of training programs, facilitated events, and seminars, and writes various reports.
  • Provides coaching and consulting to managers, supervisors, and employees on a variety of issues.
  • Proposes, promotes, and/or markets training programs, facilitated events, seminars, and conferences by writing proposals, and securing support and approval from City or department managers.
  • Provides instructional and facilitation guidance to technical experts in areas such as meeting learning goals and objectives, and following professional Training and Development standards.
  • Administers instructional programs requiring the services of contractors to ensure the delivery of high-quality, cost-effective training.
  • Researches and prepares written budget estimates, training charges, and/or justifications for the costs of specific training programs, and assists management personnel on fiscal and program decisions.
  • The 1032 Training Officer also performs related duties as required.

How to qualify

⚠️Required Before Applying⚠️

  • An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
    AND
  • One (1) year of experience delivering training in computer applications and procedures.
    • One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment. 
  • Certificates may be required to teach certain software program applications.

Education Substitution: Additional years of experience that meet these requirements may substitute for up to 2 years of the required education on a year-for-year basis.

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Experience providing technical training
  • Experience in the healthcare field working with staff from various health disciplines
  • Experience in the public sector
  • Experience developing and conducting training with diverse populations

What else should I know?

Selection Procedures

  • Minimum Qualification Questionnaire (Weight: Qualifying)
    Along with this application, applicants must complete a questionnaire, which is designed to compare an applicant's experience with the Minimum Qualifications of this position.
  • Examination (Weight: 100%)
    After this job ad is unpublished, qualified applicants will receive an online exam link. The exam evaluates relevant knowledge, ability, and skill level.

Eligible List/Score Report
An examination score report will be published online for applicants to view rankings, final scores, and the number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. A confidential list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be twelve (12) months and may be extended with the approval of the Human Resources Director.

To find Departments that use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of Ten Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information

Contact
Eliot.Watt@sfdph.org 628-271-6704

All of your information will be kept confidential according to EEO guidelines.

#ZR1

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.