1032-IS Trainer-Journey

Job description

City and County of San Francisco

Department of Human Resources

1032 IS TRAINER

CITY & COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

TITLE: IS TRAINER

JOB CODE: 1032

INTRODUCTION

Under general direction, provides tutorial/classroom instruction for a broad range of operational procedures within a variety of software programs, intermediate level and lower level applications, and/or procedures. Typically, this classification is found in a large department with a training unit.

DISTINGUISHING FEATURES

This classification is the journey level in the Trainer series. The journey level classification performs a full range of instructional activities and is distinguished from the advanced journey level classification in that instruction is limited to a narrower range and/or less complex subjects. Incumbents are expected to perform a full range of duties with only occasional instruction or assistance. Positions at this level frequently work outside the immediate proximity of a supervisor. Work is normally reviewed upon completion and for overall results; requires interpretation of policies, procedures and guidelines; and may require the development of recommendations consistent with directives, policies and regulations.

SUPERVISION EXERCISED

None.

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Develop and deliver instructor-led technical training classes to City/County employees in the use of microcomputers, operating systems and a wide variety of software applications.

2. Provide guidance in the analysis and resolution of complex problems encountered by students in their use of a wide variety of processing platforms, software and network services.

3. May assist departments in evaluating training requirements.

4. May assist in the evaluation and testing of new software applications and upgrades; evaluate new reaching materials.

5. May provide support for the installation of software and courseware files on training computers.

6. May assist in the preparation of the training schedule, course description guides and training newsletter.

7. May prepare requisitions for software, hardware and supplies.

IMPORTANT AND ESSENTIAL KNOWLEDGES, SKILLS, AND ABILITIES

Knowledge of: Basic functions of commonly used personal computer software; training techniques; current technologies

Ability and Skill to: Communicate effectively orally and in writing; analyze and categorize data and information in order to determine the relationship of the data with reference to established criteria/standards; advise and provide interpretation to others how to apply policies, procedures and standards to specific situations; exercise the judgement, decisiveness and creativity required in situations involving the evaluation of information against measurable criteria; provide formal instruction in a classroom or other structured setting; establish and maintain effective working relationships with peers, students, users. vendors, and management; use logic and analysis to solve systems problems; read and understand professional journals and literature; prioritize competing requests for service.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:

One (1) year of experience delivering training in computer applications and procedures.

License and Certification:

Certificates may be required to teach certain software program applications.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field l.

SUPPLEMENTAL INFORMATION

Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment. May require hand/eye coordination for semi-skilled movements, such as keyboard use. May require standing and/or sitting for extended periods of time. May involve extensive VDT exposure.

PROMOTIVE LINES

ORIGINATION DATE: May 17, 1997

AMENDED DATE: 06/27/16; 09/09/16

REASON FOR AMENDMENT To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S): COMMN SFMTA SFCCD SFUSD

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation