Career Opportunity

(RUSSIAN) Human Services Technician – Department of Disability and Aging Services - Human Services Agency (2904)

Recruitment: REF9076W

Published: June 14, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

We have extended the deadline of the announcement and amended it to fulfil the Russian bilingual vacancy only. This position is no longer looking for candidates other than those who have bilingual fluency in the Russian language.  

• Application Opening: 3/30/2022 
• Application Deadline: 4/12/2022 
• Extended Deadline: 5/6/2022
• Extended Deadline: 6/14/2022;  may close at any time but not before Tuesday, June 14, 2022 
• Compensation Range: $67,158.00-$81,562.00 Yearly;
•  City and County of San Francisco (jobapscloud.com)
• Job Category: Temporary Exempt (TEX) - This position is excluded by the charter from the competitive Civil Service examination process and shall serve at the discretion of the appointing officer.
• Employment Type: Full time 
• List ID: TEX-2904-Exempt; REF9076W

Language Special Condition:

This position requires bilingual fluency in the following language:

• Russian

Only those eligible candidates who pass the bilingual proficiency test in both written and oral will be considered for this bilingual position. Applicants must indicate on the online application the language(s) in which they claim proficiency. 

Appointment Type: There are two vacancies available:

1.        Russian proficiency required; Temporary Exempt Category 16 - shall serve at the discretion of the appointing officer for no more than six (6) months.

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of three city departments—Department of Benefits and Family Support Services, Department of Disability and Aging Services, and the Office of Early Care and Education— and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.  

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under immediate supervision, the Human Services Technician assists Social Workers and Protective Services Workers in the careful and courteous provision of supportive services to clients of Human Services programs. Services may include but are not limited to: the care and supervision of children and adolescents, transportation of clients, supervision of visits, case aide work assisting clients of various ages and ethnic groups, and the enrolling, training, payment of and monitoring In Home Support Services (IHSS) providers.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1.     Meet with independent providers and consumers in the office to teach them how to complete timesheets.

2.     Meet with consumers and or independent providers when there are problems to clarify service expectations.

3.     Compile independent provider packets and assists social workers to enroll independent providers.

4.     Answer telephone calls from independent providers about the status of their paychecks.  Problem solve when needed to assure that paychecks are issued accurately and in a timely fashion.

5.     Explain the IHSS Program, qualification standards, policies and procedures to consumers and independent providers; assist consumers and independent providers in completion of forms and reports when necessary; review and evaluate forms for completeness and accuracy.

6.     Refer consumers in need of casework services to members of Human Services staff; refer consumers and independent providers to appropriate agencies according to established procedures.

7.     Assist in maintaining consumer case records by ensuring they are correctly filed, identifying and obtaining missing documents, filing new materials and updating standard forms.

8.     Perform general office support duties including photocopying, filing, answering the telephone, maintain case files, complete various forms and using a computer.

9.     Reserve, use, and safely maintain county vehicles in accordance with official policies and procedures. 

10.   Learn and maintain knowledge of appropriate work standards and state regulations associated with independent providers serving consumers.

11.   Train and monitor independent providers serving consumers.

12.   Follow State regulations and county policies and guidelines.

13.   Report problems to supervisor; coordinate and cooperate with the social work staff.

How to qualify

Experience: One (1) year of experience in providing services to seniors  or  adults with disabilities in a public or private setting. An example of qualifying experience would be a case aide or para-professional in an adult services or in-home supportive services program, adult care facility, group home, residential treatment facility, shelter workshop for developmentally delayed, or nutritional sites. Experience as an independent provider is not qualifying experience.

Substitution of Experience: Fifteen (15) semester units (or equivalent quarter units) of coursework, from an accredited college or university, in child development, social welfare, social/human services, sociology, or other social or behavioral science may be substituted for up to six (6) months of the required experience as described above.

Language Special Condition:

This position requires bilingual fluency in the following language:

• Russian

Only those eligible candidates who pass the bilingual proficiency test in both written and oral will be considered for this bilingual position. Applicants must indicate on the online application the language(s) in which they claim proficiency. 

Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURES:

·         The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

·         Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process. 

What else should I know?

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Josephus Cassell by telephone (415) 439-3410 or by email at josephus.cassell@sfgov.org. 

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.