1830-Performance Analyst III - Project Manager

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

Title: PERFORMANCE ANALYST III - PROJECT MANAGER

Job Code: 1830

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INTRODUCTION

Under administrative direction, supervises project development, execution and evaluation to

analyze and improve the level and effectiveness of public services in San Francisco. Projects

types may include business process analysis, data analysis, system design, change

management, contract procurement and administration, evaluation, operations management,

and others. The 1830 Performance Analyst III Project Manager is responsible for managing the

design and implementation of projects to change systems, budgets, processes, technology,

policies, procedures, and/or administration of a wide variety of government functions. The

position may also manage vendors, contractors, and other parties who do business with the City

and County of San Francisco. The position is the primary lead for projects, supervises analytical

and technical staff in day-to-day project work, provides training and evaluates staff performance.

Positions are in the Controller�s Office only.

DISTINGUISHING FEATURES

This is a unique supervisory/management level in the Performance Analyst professional series.

It is distinguished from the Performance Analyst II class in that incumbents in the latter, journeylevel

class perform less complex duties and are supervised by Performance Analyst III Project

Managers. Projects require complex and sensitive planning, negotiating and coordinating with

elected and appointed executive offices, Commissions, labor organizations and a variety of

stakeholders across the City and County of San Francisco's operating environment.

Performance Analyst III Project Manager positions are specific to the Controller's Office because

of the increased scope of work and the specific mandates of Charter Appendix F, "Authority and

Duties of City Services Auditor," and because of the need and ability to work with a wide variety

of contacts and stakeholders.

SUPERVISION EXERCISED: Incumbents in class 1830 Performance Analyst III may train and

supervise incumbents in class 1805 Performance Analyst II, 1803 Performance Analyst I, and

other subordinate support, administrative and/or clerical staff.

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties

assigned to this job code/class and are not intended to be an inclusive list.

The Performance Analyst III Project Manager has multiple complex job duties including but not

limited to:

1. Provides problem-solving, managerial and technical consulting services to city

leadership, department heads and managers.

2. Assesses and identifies departmental and customer needs and coordinates City

Performance projects with other strategic, organizational and operating environment

needs and with priorities of the client and the broader City/ County of San Francisco

organization.

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

Title: PERFORMANCE ANALYST III - PROJECT MANAGER

Job Code: 1830

Page 2 of 4

3. Develops expertise and management capability in one or more areas of local

government management and policy such as Public Health, Public Safety, Finance &

Budget, Transportation, Planning and Infrastructure, Arts, Recreation, or others. May

develop, plan and lead multi-year or multi-departmental projects or programs to

implement City priorities in these areas.

4. Oversees the development of detailed project plans, including scope and objectives, time

budgets, and milestone dates.

5. Assesses risks, formulates strategies, and establishes priorities to achieve project

results; assembles and coordinates cross-functional project teams and working groups of

staff, managers and stakeholders.

6. Manages project timelines, deliverables, resource usage and quality control processes to

insure effective and timely project completion.

7. Reviews subordinate team members' work for completeness, technical accuracy,

organization, content, tone, and grammatical accuracy.

8. Directs and supervises staff in collecting, analyzing, testing, and documenting

information (e.g., databases, procedures, systems and operating methods) as they relate

to project objectives.

9. Documents and manages legal mandates, professional standards, the interests of key

stakeholders, and other critical operating environment factors as they affect project

objectives and execution.

10. Leads complex procurement, contract development and quality control processes for

consultant-provided work. Oversees staff in conducting fair and compliant contract

solicitation and developing scopes of work, monitors consultant deliverables, accepts

and approves consultant products, and conducts contract closeout processes.

11. Leads project communication with all audiences including but not limited to clients,

leadership including elected and appointed officials, the public and other stakeholders.

Addresses client needs or change orders to ensure successful project outcomes.

12. Leads portions of the City Services Auditor annual work plan development process;

gathers staff input, identifies client needs and develops project priorities based on

experience and analysis.

13. Performs other related duties and responsibilities as assigned.

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

Title: PERFORMANCE ANALYST III - PROJECT MANAGER

Job Code: 1830

Page 3 of 4

IMPORTANT AND ESSENTIAL KNOWLEDGES, SKILLS, AND ABILITIES

Knowledge of: management and organizational principles as applied to government agencies

and programs; principles and practices of program, management, and operational analysis;

benchmarking and project management techniques; current issues and best practices in local

government, public management, and urban policy; and demonstrated strong design,

supervisory, management and analytical abilities. Familiarity with: governmental programs,

operations and their environments.

Ability to: supervise the design of project plans; oversee and conduct comprehensive research;

interpret laws, rules and regulations, including the City and County of San Francisco Charter and

Municipal Codes, California Statutes and Code of Regulations; understand all relevant and

detailed data and analysis for decision-making using both qualitative and quantitative

techniques; apply management and operational theory, policy analysis, operations research,

program evaluation, and process improvement techniques to make sound, objective

assessments and observations and supervise the development of salient findings and

recommendations; High level ability in use of personal computer applications, including

spreadsheet, database, statistical software packages, and web search and information methods

to access data, perform data manipulations and analysis, and oversee the development of

documentation and reports, including charts and graphs; communicate effectively, both orally

and in writing, including dealing with all levels of management and team members on a variety of

complex and sensitive issues; oversee and create clear, concise, accurate, and factual

summaries and reports; establish constructive working relationships with various city employees,

management, the Mayor's Office, Board of Supervisors, the general public, client agency staff

and management while maintaining objectivity and credibility throughout the project process;

highly developed organizational skills and ability to perform multiple projects and/or tasks

simultaneously in order to accomplish goals in an effective and timely manner and produce

quality products within short timelines and under pressure; work independently or as a manager

and member of a team environment in a multi-disciplinary setting; be detail-oriented; and actively

support the mission, vision and core values of the Controller's Office.

MINIMUM QUALIFICATIONS

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special

skills and/or license(s) which are required for employment in the classification. Please note, additional

qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job

announcement.

Training: Possession of a baccalaureate degree from an accredited college or university in

business or public administration, accounting, finance, statistics, the social sciences, English, or

a related field.

Experience: Five (5) years of experience performing complex policy analysis, project

management, public administration, or related consulting; functional understanding of local

government operations.

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

Title: PERFORMANCE ANALYST III - PROJECT MANAGER

Job Code: 1830

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Substitution: A master's degree in business or public administration, accounting, finance,

statistics, or a related field may be substituted for two (2) years of the required experience.

LICENSE AND CERTIFICATION

PROMOTIVE LINES

ORIGINATION DATE: 3/15/11

AMENDED DATE:

REASON FOR AMENDMENT To accurately reflect the current tasks, knowledge, skills and abilities

defined in the most recent job analysis conducted for this job code.

BUSINESS UNIT(S): COMMN

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation