2914-Social Work Supervisor

Compensation set id: Citywide MTA

Social Work Supervisor

Job classification

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Current compensation plan

Effective: Jan 06, 2024

See Historic and future compensation information for this class

Step:	Step 1	Step 2	Step 3	Step 4	Step 5
Rate /hr:	$48.7500	$51.1625	$53.7500	$56.4250	$59.2375
Rate /biweekly:	$3,900.00	$4,093.00	$4,300.00	$4,514.00	$4,739.00
Rate /year:	$101,400	$106,418	$111,800	$117,364	$123,214

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Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

Title: Social Work Supervisor

Job Code: 2914

INTRODUCTION

Under general supervision, incumbents supervise, assign, review and participate in the work of a unit responsible for providing casework, client management, continuing client investigation and services for social service programs including Adult Services and Family and Children Services, In-Home Support Services and the Housing and Homeless Program and perform a variety of technical tasks relative to the assigned area of responsibility.

DISTINGUISHING FEATURES

This is a first line supervisory class, which oversees and participates in the work of a unit responsible for a variety of social service programs. The 2914 Social Work Supervisor is distinguished from the 2944 Protective Services Supervisor in that the 2914 class is responsible for supervising social work activities in the Adult and Family and Children Services programs, while the 2944 Protective Services Supervisor is responsible for supervising a unit performing child welfare or adult protective services. Additionally, the 2914 Social Work Supervisor is distinguished from the 2915 Program Specialist Supervisor in that the latter is responsible for the supervision of staff in public assistance support programs including Fraud Early Detection, Appeals, Overpayment, Quality Control, and Training.

SUPERVISION EXERCISED

The 2914 Social Work Supervisor is responsible for supervising a unit of professional, technical and clerical workers performing social work activities for adults or children, depending on division assignment.

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Plan, prioritize, assign, supervise and review the work of a unit involved in providing casework, client management, continuing client investigation and processing services for programs in Adult Services or Family and Children Services.

2. Participate in the selection of unit staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.

3. Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing effective caseload management of clients; implement policies and procedures.

4. Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.

5. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.

6. Review and evaluate staff work to ensure program compliance with applicable policies and procedures; review completed cases and assignments; recommend corrective action when required.

7. Review and interpret administrative letters, memos and manual revisions with staff; investigate and respond to reports of program misuse.

8. Advise staff on emergency calls of appropriate case action; advise staff of appropriate methods for handling difficult cases; suggest methods and strategies to resolve problems.

9. Compose and prepare correspondence to applicants, references, and State agencies; gather statistical data and prepare reports as required.

10. Attend and participate in community and professional groups and committees.

11. Perform the work of the unit as necessary.

12. Perform related duties as required.

IMPORTANT AND ESSENTIAL KNOWLEDGES, SKILLS, AND ABILITIES

Knowledge of: Relevant laws and legal system pertaining to assigned program; departmental programs, procedures, policies and terminology; advanced interviewing and investigative techniques; recent developments, current literature and sources of information regarding public welfare; professional social work practices; operations, services and activities of the assigned unit; services provided by related agencies; methods and techniques of crisis intervention; principles and procedures of record keeping and reporting; physical, psychological and social factors contributing to maladjustment; current socioeconomic conditions and trends; modern office procedures.

Ability to: Supervise, organize, and review the work of professional, technical, and clerical personnel; select, train and evaluate staff; interpret and apply Federal, State, local, and Departmental policies, procedures, laws and regulations; perform the full scope of duties assigned to the unit; prepare clear and concise reports; audit records and reports to determine accuracy and program compliance of staff; analyze and interpret information and adopt corrective courses of action; act effectively under stressful situations; operate basic computer equipment and standard office machines; communicate clearly and concisely, both orally and in writing; establish and maintain cooperative working relationships with those contacted in the course of work.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Possession of a baccalaureate degree from an accredited college or university.

Experience:

Three (3) years (6,000 hours) of verifiable social casework or employment services experience with a public or private agency/organization.

License and Certification:

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester or forty-five (45) quarter units equal one (1) year.

Possession of a Master�s degree in Social Work or Counseling may substitute for one year of experience.

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES

To: 2917 Program Support Analyst

From: 2918 Human Services Agency Social Worker, 2916 Social Work Specialist

ORIGINATION DATE: 1/12/1961

AMENDED DATE: 3/15/1993; 1/14/2000; 6/11/2015

REASON FOR AMENDMENT To accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this job code.

BUSINESS UNIT(S): COMMN, SFMTA

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation

Effective (Sched)	Step 1	Step 2	Step 3	Step 4	Step 5
Jan 06, 2024 (Y)	$48.7500	$51.1625	$53.7500	$56.4250	$59.2375
Jul 01, 2023 (X)	$47.6750	$50.0375	$52.5625	$55.1875	$57.9375
Jul 01, 2022 (W)	$46.5125	$48.8125	$51.2750	$53.8375	$56.5250
Jan 08, 2022 (V)	$44.1875	$46.3750	$48.7125	$51.1500	$53.7000
Jul 01, 2021 (U)	$43.9625	$46.1500	$48.4750	$50.9000	$53.4375
Dec 26, 2020 (T)	$42.4750	$44.5875	$46.8250	$49.1750	$51.6250
Jul 01, 2020 (S)	$41.2375	$43.2875	$45.4625	$47.7375	$50.1250