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2975-Rent Board Specialist

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Rent Board Specialist

Job classification

TitleRent Board Specialist
Overtime eligibility Exempt (Z) - No Paid Overtime
Labor agreement SEIU, Local 1021, Misc
Effective dateOctober 13, 2021

Current compensation plan

Effective: Jan 06, 2024

See Historic and future compensation information for this class

Step: Step 1 Step 2 Step 3 Step 4 Step 5
Rate /hr: $44.0375 $46.2250 $48.5750 $50.9875 $53.5000
Rate /biweekly: $3,523.00 $3,698.00 $3,886.00 $4,079.00 $4,280.00
Rate /year: $91,598 $96,148 $101,036 $106,054 $111,280

Job description



Title: Rent Board Specialist

Job Code: 2975


Under general direction, is responsible for advising tenants, landlords, property managers, realtors, attorneys, and other members of the public on the requirements of the San Francisco Rent Ordinance, just cause for eviction, housing inventory process, and other related housing issues. Serves as an employee at the San Francisco Rent Arbitration board providing information and direct service regarding disputes between tenants and property owners; explain administrative processes and procedures, prepares, reviews, and maintains records, correspondence, reports and data, and performs related duties as assigned.


This position is specific to the Rent Arbitration Board because of the nature of the work, which is to process a wide variety of housing-related complaints and inquiries initiated by the public concerning housing and rent control issues. This class is expected to work both on site and off site, be able to answer process and compliance questions regarding the Rent Ordinance and understand the network of tenant and landlord support services to address a wide range of housing concerns.


This class does not supervise other professional employees, but may supervise and co-ordinate the work of clerical/technical personnel.


According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Receives a wide variety of public inquiries by phone, mail, email and in person; conducts in-depth interviews with the public when appropriate to ascertain the nature of the problem and the sequence of factual events; analyzes, evaluates and recommends solutions to the complainant including making appropriate referrals; performs mathematical computations to review completeness and correctness of landlord and/or tenant petitions; explains possible steps and procedures to resolve the problem; when necessary, conducts research on difficult inquiries by means of correspondence and phone; handles those issues that have no merit with diplomacy and compassion.

2. Advises (counsels) tenants, landlords, property managers, realtors, attorneys and a wide range of stakeholders on the requirements of the Rent Ordinance and related rules and regulations, including identifying cases of possible non-compliance and referring parties to the Rent Board petition process or other dispute processes.

3. Maintains liaison with public and private agencies, organizations and groups; coordinates, prepares and presents community engagement outreach regarding rental and eviction issues; performs staff, technical and administrative services for the department.

4. Works with governmental agencies, community groups and business organizations to exchange information and to establish lines of communication; implements cooperative procedures to inform agencies or organizations about relevant compliance issues; explains policies, procedures, laws and codes, changes in law and/or programs to stakeholders, community groups, and other interested organizations. Promotes understanding, access and awareness to historically underserved communities within the City.

5. As assigned, processes a variety of Rent Board petitions and other filings initiated by the public; attempts to resolve complex disputes between tenants and property owners concerning housing, rent control and evictions.

6. Confers with colleagues to evaluate particular filings, as well as analyze various types of filings; determines the most effective method of resolving problems and recommends and implements the method; interfaces with the department management on departmental policies and procedures regarding administrative compliance with the Rent Ordinance.

7. Prepares, reviews, and maintains records, correspondence, petitions, reports and other filings as assigned.


Knowledge of: Requires working familiarity of: City, State and Federal agency organizations and procedures relating to housing issues, including local rent ordinances; principles and tech-niques required to elicit information during interviews; methods and procedures of problem solving.

Requires general knowledge of the codes, statutes and laws affecting activities of the depart-ment. Requires ability to empathize with a wide variety of stakeholders; utilize diplomacy and tact in dealing with representatives of various public agencies, private organizations, and the community.

Ability or Skill to: speak and write effectively; successfully communicate with people of various ethnic, social, and economic backgrounds.


These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.


1. Possession of a baccalaureate degree from an accredited college or university; AND


2. Two (2) years of experience resolving issues from members of the public involving communi-ty-based organizations, government agencies and/ or social services. Resolution or investiga-tion includes knowledge of pertinent laws, statutes, and ordinances related to the subject mat-ter.

License and Certification:



Substitution: Additional experience as described above may be substituted for the required de-gree on a year-for-year basis, up to a maximum of two (2) years. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

OR; Possession of a master's degree from an accredited college or university in public policy, planning, public administration, or business administration; or possession of a law degree or closely related field may be substituted for the required two (2) years of work experience.




AMENDED DATE: 07/24/1972, 9/17/1984, 5/23/11, 10/13/21

REASON FOR AMENDMENT: To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.


Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation

Effective (Sched) Step 1 Step 2 Step 3 Step 4 Step 5
Jan 06, 2024 (Y) $44.0375 $46.2250 $48.5750 $50.9875 $53.5000
Jul 01, 2023 (X) $43.0625 $45.2125 $47.5000 $49.8625 $52.3250
Jul 01, 2022 (W) $42.0125 $44.1125 $46.3375 $48.6500 $51.0500
Jan 08, 2022 (V) $39.9125 $41.9125 $44.0250 $46.2250 $48.5000
Jul 01, 2021 (U) $39.7125 $41.7000 $43.8000 $46.0000 $48.2625
Dec 26, 2020 (T) $38.3625 $40.2875 $42.3125 $44.4375 $46.6250
Jul 01, 2020 (S) $37.2500 $39.1125 $41.0750 $43.1375 $45.2625

Historic compensation data is provided in hourly pay.

Sources: San Francisco Open Data Portal: Compensation plan table