2996-Representative, Human Rights Commission

Job Description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

REPRESENTATIVE, HUMAN RIGHTS COMMISSION JOB CODE: 2996

DEFINITION: Under general direction, the 2996 Representative, Human Rights Commission promotes and implements the Human Rights Commission's programs and activities involving complaints of discrimination and dispute resolution, in the areas of employment, fair housing and public accommodations.

DISTINGUISHING FEATURES: Class 2996 Representative, Human Rights Commission is distinguished from Class 2992 Contract Compliance Officer I in that the latter handle matters relating to contract compliance and handle the more complex complaints and mediations.

SUPERVISION EXERCISED: The 2996 Representative, Human Rights Commission is an entry-level class. This class generally does not supervise other professional employees, but may coordinate the work of clerical/technical personnel.

EXAMPLE OF IMPORTANT AND ESSENTIAL DUTIES:

According to Civil Service Commission Rule 9, the duties specified below are representative of the duties assigned to these classes and are not intended to be an all-inclusive list.

1. Develop and implement non-discrimination programs to ensure and promote equal opportunity in order to reduce or eliminate inequalities.

2. Assist in the development and servicing of outreach programs for all protected classes.

3. Review and analyze data regarding community-wide problems and make and implement appropriate recommendations.

4. Monitor and evaluate non-discrimination programs for goal setting and compliance purposes to ensure compliance through the use of utilization reports, public meetings, and collected statistics which determine the proper utilization of protected classes.

5. Investigate and mediate complaints of discriminatory practices, which includes claims of discrimination and recommending procedures for resolution.

6. Prepare reports on issues and concerns regarding non-discrimination programs, detailing its progress and practices.

7. Develop and implement training programs for the public sector and for city departments in the area of non-discrimination.

8. Make presentations to and respond to questions from City departments, public groups, media, Commissions and Government officials to educate, explain or promote the services of the Human Rights Commission, or educate interested parties on how to prevent discrimination and respond to acts of discrimination when necessary.

9. Perform related duties as required.

JOB RELATED AND ESSENTIAL QUALIFICATIONS:

Knowledge of: relevant laws, regulations and statutes refers to those that govern the enforcement of non-discrimination practices.

REPRESENTATIVE, HUMAN RIGHTS COMMISSION JOB CODE: 2996

Ability to: interpret codes to provide technical assistance by defining and explaining codes, statutes, laws and ordinances in the area of non-discrimination; plan and organize the steps involved and prioritize the tasks for

complaint processing, non-discrimination policy development and program implementation; ability to formulate questions to elicit required information and verify the accuracy of statements, and to actively listen to information from varied sources and ask pertinent follow-up questions; to recognize the facts to determine if discrimination has occurred and analyze data to identify problems and issues and report facts; relate effectively

with persons from regulatory agencies, other city departments, media, community groups and other concerned individuals.

Skills in: written and oral communication, and mediation.

EXPERIENCE AND TRAINING GUIDELINES:

Training: Possession of a baccalaureate degree from an accredited college or university with major course work in the social sciences, political science, public administration or related fields.

Experience: 300 hours of experience in anti-discrimination work, and one (1) year of verifiable experience (one year = 2,000 hours) in one or more of the following areas: investigation and resolution of complaints; dispute resolution; fact-finding and analysis; and/or development and servicing of outreach programs.

Substitutions:

1) Verifiable qualifying experience as stated above (in addition to the required one year) may be substituted for the four-year degree requirement on a year-for-year basis.

2) Possession of a Juris Doctor or an advanced degree in the social sciences, political science, public administration, or related fields may be substituted for the one (1) year experience requirement.

Effective Date: June 26, 1972

Amended Date: 08/29/01

Reason for amendment: To accurately reflect the current tasks, knowledge, skills, and abilities defined in the most recent job analysis conducted for this class.

Standard Information

Disaster Service Work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation