4216-Assessor-Recorder Operations Supervisor

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

Title: Assessor-Recorder Operations Supervisor

Job Code: 4216

DEFINITION

Under general direction, the 4216 Assessor-Recorder Operations Supervisor is responsible for difficult, specialized and technical office support and customer service work within the Office of the Assessor-Recorder, including serving as a primary public contact person to explain important and specialized policies, procedures, and regulations. This is the supervisory level in the Assessor-Recorder Office clerical series.

DISTINGUISHING FEATURES

4216 Assessor-Recorder Operations Supervisor is distinguished from the 4215 Assessor-

Recorder Senior Office Specialist class in that the former has supervisory responsibility for a

group of technical and clerical Assessor-Recorder Office staff, while the latter may serve as a

lead worker.

SUPERVISION EXERCISED

Supervises technical and clerical Assessor-Recorder Office staff.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties

assigned to this job code/class and are not intended to be an inclusive list.

1. Supervises the work of Assessor-Recorder Office clerical and technical staff within an

assigned area of activity.

2. Audits work product to ensure accuracy and compliance with applicable team/section and

department standards, as well as local, state, and federal laws and regulations.

3. Creates reports and analyzes data relating to the team/section�s productivity and

performance, as well as financial, statistical, and operational information.

4. Reviews and evaluates the effect of relevant proposed and existing laws and regulations on

the department; exercises individual judgement to interpret and explain relevant policies,

regulations, and laws to employees and the general public.

5. Resolves the escalated and difficult day-to-day issues raised by the public, department staff,

or other entities; investigates complaints and recommends corrective action when required.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: Advanced policies, procedures, terminology and practices pertaining to technical county assessment and recording practices; basic laws, principles and practices pertaining to public administration; advanced record keeping principles and practices; basic arithmetic; correct grammar usage (including spelling and punctuation); methods of researching, gathering, tabulating and reporting technical data; the tax roll process; laws, regulations and requirements that apply to county assessment and recording administrative procedures; principles, practices and methods of customer service.

Ability and Skill to: Comprehend and carry out written and oral instructions; establish and

maintain effective working relationships; identify and analyze issues and use sound reasoning to arrive at logical conclusions; implement solutions to complex problems; operate standard office equipment; use a computer and relevant software and systems; pay attention to detail; prioritize work; communicate effectively and courteously with a variety of people; effectively delegate work; express ideas clearly, concisely and accurately when writing correspondence and other documents; interpret, apply, and explain complex policies, procedures, forms, and concepts; plan, direct, monitor, and evaluate the work of others; train others.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Completion of sixty (60) semester/forty-five (45) quarter units from an accredited college or

university, with major coursework in business administration, accounting or a closely-related

field.

Experience:

Three (3) years of experience equivalent to a 4215 Assessor-Recorder Senior Office Specialist; or three (3) years of progressively responsible legal document review, researching documents and processing experience, in a county Assessor or Recorder�s office, a government agency, real estate company, title company, insurance company or law services agency.

License and Certification:

Substitution:

Additional experience as described above may be substituted for the required education on a

year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES

From: 4215 Assessor-Recorder Senior Office Specialist

ORIGINATION DATE: 08/08/2018

AMENDED DATE:

REASON FOR AMENDMENT To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S) COMMN

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation