4308-Senior Collections Officer

Senior Collections Officer

Job classification

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Current compensation plan

Effective: Jul 01, 2024

See Historic and future compensation information for this class

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Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

4308 Senior Collections Officer

Definition:

The Senior Collections Officer performs responsible and specialized revenue collection work involving revenues due the City and County; is responsible for collection through personal and telephone contact, correspondence and legal action; sets up repayment schedules; maintains collection records; explains County policies and legal requirements; and performs related duties as required.

Distinguishing Features:

This class is the advanced-journey-level in the Collection officer series. Positions are distinguished from the next lower code of Collection Officer in that they perform the more difficult account collection work and may exercise lead direction over the latter class. Class 4366 Collection Supervisor is the full supervisory level in the series.

Supervision Exercised:

May provide lead direction to subordinate collections personnel.

Examples of Important and Essential Duties:

According to Civil Service commission Rule 9, the duties specified below are representative of the range of duties assigned to this job code, class, and are not intended to be an inclusive list.

1. Collects delinquent and non-delinquent accounts through correspondence and personal contact with debtors; sets up repayment schedules.

2. Uses skip-tracing techniques, including communications with various agencies and the public, to obtain information to locate debtors.

3. Interviews and corresponds with debtors to elicit payments and explain County policies and legal requirements.

4. Obtains and verifies information relating to debtor's employment, earnings, property, credit, bank accounts, assets, liabilities and similar information.

5. Prepares accounts for legal enforcement, including developing case summaries, obtaining evidence and consulting with attorneys, claims adjusters, other County departments and outside agencies.

6. May represent the City and County as plaintiff in small claims court.

7. Maintains records of data and information on cases.

8. May provide lead direction subordinate collections personnel.

9. Performs related duties and responsibilities as assigned.

Job Related and Essential Oualifications:

Knowledge of: general principles and techniques of collection work; legal requirements for collection of delinquent accounts; modern office practices and procedures.

Ability to: Conduct informational interviews; write and speak clearly and effectively; research legal, financial and other records; use skip tracing techniques; deal tactfully with clients; compose clear, concise reports and correspondence; establish and maintain accurate records and accounts.

Experience and Training Guidelines:

1. Two years of collection experience in a public agency. This experience must involve collection work equivalent to that performed by Class 4306 Collections Officer in the City and County of San Francisco; OR

2. Three years of private sector collection experience in collecting delinquent accounts;

OR

3. An equivalent combination of experience;

AND

4. Ability to type 35 wpm.

Special Requirements:

Essential duties require the following physical skills and work environment; ability to work in a standard office environment, which may involve prolonged sitting, bending and operation of typing, word processing and other office equipment; interact with and obtain information from hostile individuals.

Effective Date: 3/1/96

Amended Date: 7/23/99

Reason for Amendment:

To accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this job code.

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation