5506-Project Manager III

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

5502 Project Manager I

5504 Project Manager II

5506 Project Manager III

5508 Project Manager IV

Definition:

Under administrative direction, the Project Manager plans, organizes, directs and controls all or part of either a highly complex engineering, architectural or information systems project from concept through design and construction to closeout of the project contract.

Engineering/Architectural Project Manager positions are responsible for: preparing and monitoring the project budget, including occasionally obtaining funding; overseeing the completion of conceptual design; overseeing planning activities; coordinating work of a multi disciplinary technical staff across organizational boundaries; working extensively with the public, private contractors, special interest groups, governmental funding and regulatory agencies, and City and County departments; coordinating EIR processes and/or obtaining permits; controlling project cost and schedule; reviewing change orders; serving as primary contact for all parties involved in the project; and other duties as required.

Information Technology Project Manager positions are responsible for: preparing and monitoring the project budget, including occasionally obtaining funding and controlling project costs; project design and system architecture/infrastructure planning; developing and implementing strategic and change management planning; directing or managing the development of technical and functional requirements; selecting and negotiating with software vendors and/or integration partners; coordinating the work of a multi-disciplinary staff which may cross more than one department, technical, and functional areas; managing the performance of project staff, including contractors and City and County employees; developing training plans for project staff during development and for all users at implementation; managing eventual deployment of the new system; and may require working extensively with contractors, City and County departments and boards and commissions.

The Project Manager may be responsible for a number of projects, but a significant portion of the position's time must be spent in management of projects that meet the criteria below.

A project is a temporary endeavor undertaken to create a unique product or service. The Project Manager class is used for projects which meet the following general criteria: They are at a substantial dollar level; they continue over a multi year period; they require significant involvement in negotiation and consensus building among a variety of interested individuals and groups; they may involve complex, information systems architecture/infrastructure planning and design, or complex, unusual or unique construction or fabrication methods; and they are generally highly visible and of great interest to elected officials.

Distinguishing Features:

There are four levels in the Project Manager series. Engineering/Architectural Project Manager levels are distinguished from one another by project size / value, technical complexity, sensitivity and degree of involvement by the public and governmental agencies. Information Technology Project Manager levels are distinguished from one another by project value/supervisorial responsibilities, technical complexity, criticality, degree of innovation and degree of involvement by interested parties. Project Managers are distinguished from engineers and architects or IS/IT professionals in that the latter are typically responsible for the technical aspects of a project, or for construction or technology systems management, but not usually involved in the broader range of planning, coordination, oversight, negotiation, contract administration, presentation, public information, financial analysis, budget management, conflict resolution and management functions of the Project Manager.

Project Managers may supervise other Project Managers and technical staff.

Project Manager I

Engineering/Architectural Project Manager I

Project Size / Value - Project is approximately $5 to $30 million.

Technical Complexity A single component employing standard techniques; a substantial renovation of an existing facility or system; two or more disciplines.

Sensitivity Completion is not essential to continued functioning of department; could be deferred (although not indefinitely); no significant consequences if not completed on time.

Degree of Involvement by Interested Parties Multiple contacts, but not unusually controversial; provides information and explains but may not need to persuade, negotiate, or defend beyond normal working out of differences. Routine environmental and other permitting, routine interactions with other government agencies and City departments.

Information Technology Project Manager I

Project Value/Supervisorial Responsibilities: Project is at least $1 million and/or requires the supervision or direction of the activities of four or more IT professional staff.

Technical Complexity Project does not cross organizational lines within a department.

Criticality - Completion is not essential to continued functioning of department operations or City services; could be deferred (although not indefinitely); no significant consequences if not completed on time.

Innovation - Involves upgrades to an existing system or systems; or implementation of "off-the-shelf" software without substantial customization.

Degree of Involvement by Interested Parties Multiple contacts, but not unusually controversial; provides information and explains but may not need to persuade, negotiate, or defend beyond normal working out of differences. Routine interactions with other government agencies and City departments.

Project Manager II

Engineering/Architectural Project Manager II

Project Size / Value Project is approximately $20 to $75 million.

Technical Complexity A single component employing non standard techniques, or a large number of ordinary components; three or more disciplines.

Sensitivity Firm completion requirements; delay would cause difficulty for department functioning; little interconnection with other projects.

Degree of Involvement by Interested Parties Multiple contacts, expected to be somewhat controversial; may need to convince regulatory agencies or public interest groups of worth and wisdom of project; requires interaction with departments not generally contacted.

Information Technology Project Manager II

Project Value/Supervisorial Responsibilities: Project is approximately $1 to $5 million and/or requires supervision or direction of the activities of more than four IT professional staff.

Technical Complexity Project crosses the boundary of two or more departments or organizational units within a department.

Criticality - Firm completion requirements; delay would cause difficulty for department operations or City services; little interconnection with other systems.

Innovation - Involves major upgrades to an existing system or systems; development and implementation of a new system or systems; or implementation of "off-the-shelf" software requiring moderate customization.

Degree of Involvement by Interested Parties Multiple contacts, is expected to facilitate effective communication between stakeholders; may need to provide department management with documentation, returns on investments ("ROI"), or other information to inform City and County departments, boards and/or commissions, and external agencies including public interest groups or other stakeholders, of the necessity of the project; responsible for making sure all stakeholders are kept informed as to the status of the project; requires interaction with departments not generally contacted.

Project Manager III

Engineering/Architectural Project Manager III

Project Size / Value Project is approximately $50 to $150 million.

Technical Complexity - Multi-component projects, or projects of significant size with high level of technical complexity, or major part of a very large citywide project; four or more technical disciplines.

Sensitivity Urgent projects affecting health or economic well being of City; cannot fall behind schedule without impact on other projects.

Degree of Involvement by Interested Parties High degree of political sensitivity and visibility; may be making statements for media, obtaining controversial permits, dealing with public interest groups; unique environmental permits or preservation of historical buildings may be involved; agencies have oversight with potential to stop or hold up work.

Supervision May supervise other Project Managers and technical or support staff.

Information Technology Project Manager III

Project Value/Supervisorial Responsibilities: Project is between approximately $5 to $20 million and/or requires the supervision or direction of the activities of ten or more IT professional staff. Project requires the supervision or direction of the activities of other sub-Project Managers and support staff.

Technical Complexity Encompasses the functionality of multiple organizational units Citywide or nearly Citywide.

Criticality- Project affects significant department operations or City services; cannot fall behind schedule without impact on other systems and/or City operations.

Innovation- Extensive implementation of a system or systems requiring the direction of a multi-disciplinary staff involving: upgrades to an existing complex system or systems, development and implementation of a new complex system or systems, or implementation of "off-the-shelf" software requiring substantial customization.

Degree of Involvement by Interested Parties - High degree of political sensitivity and visibility; is expected to facilitate effective communication between stakeholders; responsible for making sure all stakeholders are kept informed as to the status of the project; required to provide comprehensive project briefings to City and County departments, boards and/or commissions, and external agencies including public interest groups or other stakeholders; interactions and negotiations with departments, boards, and/or commissions. Bears primary and ultimate responsibility for all aspects of successful project completion.

Project Manager IV

Engineering/Architectural Project Manager IV

Project Size / Value Project is at least $100 million.

Technical Complexity Very large city wide project over long time period with many component parts or a major component of a very large project, high level of technical complexity; four or more technical disciplines.

Sensitivity Project vitally affects health or economic well being of City; completion on schedule is crucial.

Degree of Involvement by Interested Parties Extremely politically sensitive, highly volatile, complicated funding and permitting process Supervision May supervise other Project Managers and technical staff; reports to department head, high level deputy or high level elected official.

Information Technology Project Manager IV

Project Value/Supervisorial Responsibilities: Project is at least $20 million and requires the supervision or direction of the activities of other sub-project managers and IT professional staff.

Technical Complexity Very large external or internal Citywide project spanning multiple years, with many complex integrated functions and a high level of technical complexity.

Criticality - Project vitally affects economic well-being of the City or critical department operations or City services; implementation is time-sensitive.

Innovation - Involves development and implementation of a new and highly complex system or systems, requiring extensive customization and/or multidisciplinary project staff.

Degree of Involvement by Interested Parties - Likely to be extremely politically sensitive; involves complicated funding and contracting processes; is expected to facilitate effective communication between stakeholders; responsible for making sure all stakeholders are kept informed as to the status of the project including providing comprehensive project briefings to multiple contacts; responsible for continued communication with City and County departments, boards and/or commissions, external agencies. Bears primary and ultimate responsibility for all aspects of successful project completion.

Job Related and Essential Qualifications:

Knowledge of:

Engineering/Architectural Project Manager Positions.

Technical aspects of architectural, civil, mechanical, electrical, structural, and geotechnical engineering design and specifications; financing, estimating and budgeting, including planning and estimating, calculating overhead, design and construction costs; working knowledge of various funding sources and restrictions; legal requirements for City projects; regulations and regulatory agencies and commissions affecting planning, zoning, design and construction; requirements of final bid packages; construction management techniques and practices.

Information Technology Manager Positions.

Current trends in applications technology, including web-based architecture, security, workflow and systems design; government enterprise business processes; project management and information systems development and maintenance; technical, operational, and programming problem solving analysis; data processing methods; job flow within a large scale data processing environment; financing, estimating and budgeting, including planning and estimating, calculating overhead, design, development and implementation costs; custom software development and third-party software integration; working knowledge of various funding sources and restrictions; legal and procedural requirements for City projects.

Ability to:

Engineering/Architectural Project Manager Positions.

Schedule and budget complex capital projects; develop and enforce work statements; monitor, review and revise job orders, schedules and budgets; monitor and track project progress and expenditures and implement cost controls; use computer based project management systems; work effectively in a team environment; understand and communicate to others the larger context in which the project is being completed; negotiate and resolve contract disputes; maintain client contractor relationships; make effective presentations to clients and the community; and communicate effectively with the public, community groups, the media, other City departments, agencies, and private contractors.

Information Technology Project Manager Positions.

Supervise technical, functional, and operational managers and staff; function in a high-stress environment and meet project deadlines; work effectively with all levels of management and with diverse work teams; manage contract negotiations; analyze business problems and opportunities, and articulate business requirements; modify existing policies, strategies and/or methods to meet unusual conditions within the context of existing management principles; manage multiple vendor relationships including issues, change management and testing enhancements to the selected software; monitor and track project progress and expenditures and implement cost controls; use computer based project management systems; make effective presentations to clients and the community; and communicate effectively with the public, community groups, the media, other City departments, agencies, and private contractors.

Experience and Training Guidelines: Any combination of education, training and experience that could likely provide the required knowledge and abilities may be qualifying. A typical way to obtain this would be:

Project Manager I

Engineering/Architectural Project Manager I.

Bachelor's Degree in architecture, engineering or planning plus four years of responsible architectural, engineering or construction management experience, OR

A Bachelor's Degree in another field plus six years of responsible experience in a field directly related to the project, OR

Eight years of architectural, engineering, or construction management experience in a field directly related to the project, OR

California registration as professional engineer or architect.

Information Technology Project Manager I.

A Bachelor's Degree in Computer Science, Information Technology or other related field and two years of experience implementing and managing integrated information systems projects, OR

Six years of experience implementing and managing integrated information systems projects.

Project Manager II

Engineering/Architectural Project Manager II.

Same as Engineering/Architectural Project Manager I plus two additional years of project coordination experience.

Information Technology Project Manager II.

Same as Information Technology Project Manager I plus two additional years of experience implementing and managing integrated information systems projects.

Project Manager III and IV

Engineering and/or Architectural Project Manager III/IV.

Same as Engineering/Architectural Project Manager II plus two additional years of project coordination experience for major architectural, engineering or construction projects.

Professional training in project management is desirable and may be a requirement in some departments.

Essential duties require the following physical skills and work environment: Work is performed in the office and in the field, involving attendance at meetings in the community and visits to construction sites, which may be in remote locations. Some assignments may require driving and/or extensive night or weekend work.

Information Technology Project Manager III/IV.

Same as Information Technology Project Manager II plus two additional years of experience of project coordination experience for major information systems projects.

Project management methodology certifications such as the following are highly desirable and may be required in some departments:

Project Management Professional Certification from the Project Management Institute, OR

Information Technology Infrastructure Library Practitioner Certification in Prince2

Adopted: October 21, 1985

Amended effective: November 9, 1998

Revised and amended: August 25, 2006

Reason for amendment: To reflect changes in the concept and practice of project management (i.e., current project types).

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation