8159-Child Support Officer III

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

Job Title: Child Support Officer III

Job Code: 8159

INTRODUCTION

Under direction, may supervise the work of a unit engaged in child support enforcement program activities, and/or may perform technical or specialized child support enforcement duties involving the Department, the public and other government and non-governmental entities; trains staff based on department needs; advises and assists staff with difficult and complex technical problems; acts as a liaison or technical resource for the Department; advises on appropriate steps to establish parentage and/or child support obligations and collect support arrearages; approves final release of professional or other licenses held through the State license match program; conducts audits of case records to ensure adherence to Title IV-D and applicable child support laws and regulations; designs, formats and implements new forms and creates complex reports; appears at fair hearings or in court as a witness; makes recommendations on the interpretation and publication of policies and procedures; meets with staff, subcontractors, vendors or other counties for information sharing; and performs related duties as required.

DISTINGUISHING FEATURES

Incumbents in this job code function as first-line supervisors and/or as technical specialists assisting with the operational aspect of child support enforcement. This job code is distinguished from the 8160 Assistant Chief job code in that the latter supervises child support operations or program activities performed by several child support operational teams or separate functional areas.

SUPERVISION EXERCISED: Supervises and/or provides technical direction to subordinate Child Support Officers and clerical support staff.

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. May supervise the work of a unit or team assigned to activities in connection with the operation and administration of child support programs.

2. May perform technical or specialized duties involving the Department, the public and other government and non-governmental entities in connection with the operation and administration of child support programs.

3. Trains child support staff, both on a one-on-one basis and through the development of specified training plans in accordance with state directives; advises and assists staff with difficult and complex technical problems.

4. Acts as a liaison or resource between the department and other legal or social agencies; may make public presentations regarding child support programs, and complaint resolution; appears at fair hearings or in court as a witness; attends conferences, seminars and training as assigned.

5. Advises on appropriate steps to establish parentage and/or support obligations and collect on arrearages; approves final release of professional or other licenses held to require compliance with child support obligations; recommends case closure following specific guidelines.

6. Conducts audits and performance reviews of case records to ensure adherence to Title IV-D and applicable laws, regulations and directives.

7. Designs, formats and implements automated child support procedures and new forms and creates complex reports to streamline the collection and enforcement of child support.

8. May assist in interviews by phone or in person with custodial and non-custodial parents, relatives, attorneys and other interested individuals to gather necessary information to verify facts, explain procedures for child support processing, and keep accurate information.

9. Makes recommendations and proposes updates on policy and procedures to ensure compliance with Title IV-D and applicable laws, regulations and directives.

10. Meets with staff, subcontractors, vendors or other counties to complete projects and initiate service requests. Researches requests for information to ascertain best method of compiling information.

11. Provides technical assistance related to basic child support operations and assists staff in their understanding of automated procedures.

12. Assists in the research, planning, implementation and testing of automated systems.

13. Performs specialized customer service functions including designing, maintaining and conducting complaint resolution, acting as an ombudsperson and performing outreach functions.

14. Performs related duties and responsibilities as assigned.

IMPORTANT AND ESSENTIAL KNOWLEDGES, SKILLS, AND ABILITIES

Knowledge of: child support case processing; principles of organization and management; case management techniques; application of computer science; basic legal processing; basic knowledge of training needs assessment; principles of human motivation and behavior; interviewing techniques; and legal research methods and techniques.

Ability to: apply techniques and information related to child support processing; operate a personal computer and automated casework systems; train staff and assess departmental training needs; communicate effectively both verbally and in writing with a wide variety of individuals; proofread records and documents; plan, supervise, and review the work of subordinates; and interact effectively and courteously with staff and the public.

MINIMUM QUALIFICATIONS

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class. Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.

Education: Possession of a baccalaureate degree from an accredited college or university; OR

Substitution: Professional administrative experience in the functional areas of financial underwriting, insurance adjusting, credit research, collections, eligibility determination for welfare; or other related operations area involving substantial contact with clients in a legal environment may be substituted for the required education on a year-for-year basis (30 semester units/45 quarter units equals one (1) year of experience); AND

Experience: Three years of verified experience in establishing and enforcing child support obligations in any CASES/comparable child support system, including two years performing child support duties equivalent to those performed by an 8158 Child Support Officer II in the City and County of San Francisco.

LICENSE AND CERTIFICATION

PROMOTIVE LINES

ORIGINATION DATE: 8/2/76

AMENDED DATE: 9/18/89; AMENDED AND RETITLED: 5/21/01; AMENDED: 1/27/10

REASON FOR AMENDMENT: To accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this job code.

BUSINESS UNIT(S): COMMN

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation