8228-Museum Security Supervisor

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

JOB CODE TITLE: MUSEUM SECURITY SUPERVISOR JOB CODE: 8228

Business Unit: COMMN

Definition:

Under general supervision, the Museum Security Supervisor assists in supervising the overall security operations of a museum. The essential functions of this job code include: supervising the line security operations of a museum; assisting guards in securing museum exhibits and facilities, including serving as museum guard post as needed; scheduling guards to meet security needs of the facility and for special events; supervising the general cleaning of exhibits/cases and floor areas; performing walk-throughs of public areas to ensure cleanliness and availability of information materials; observing and inspecting guards and their assigned areas to assure compliance with policies and procedures; monitoring guard performance; carrying out transition procedures between shifts; assisting in incident resolution; providing ongoing employee training; acting as the on-site security manager in the absence of the Director of Security and/or designated personnel; communicating to appropriate management regarding maintenance and security conditions; resolving complaints and providing back-up support to guards; responding to staff and museum patrons' requests for information. The nature of the work requires some sustained physical effort involving considerable standing and walking for extended periods of time. Incumbents may be required to work any shift, rotating shifts, weekends, holidays and overtime may be assigned as necessary. Incumbents may also be assigned to work at the South San Francisco location and may be required to carry a firearm.

Distinguishing Features:

The 8228 Museum Security Supervisor supervises the work of subordinate staff who provide security and perform other related duties for the museums.

Supervision Exercised:

Provides supervision, training and scheduling of subordinate staff.

Examples of Important and Essential Duties:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this class and are not intended to be an inclusive list.

1. Supervises the line security operations of a museum in order to assure the safety of museum patrons and to prevent loss or damage to art exhibits and facilities; may assist guards in securing museum exhibits and facilities, including serving a museum guard post as needed; schedules guards to meet security needs of facility and for special events.

2. Supervises the general cleaning of exhibit/cases and floor areas in order to maintain the cleanliness and appearance of museum exhibition areas and other public spaces; performs walk-throughs of public areas to ensure cleanliness and the availability of informational materials (i.e., rack cards, brochures, gallery guides, etc.).

3. Observes and inspects guards and their assigned areas to assure compliance with established policies and procedures and the maintenance of professional standards; monitors and evaluates performance; carries out transition procedures between shifts; assists in incident resolution as needed; provides ongoing employee training.

4. May act as on-site security manager in the absence of the Assistant Director of Security and/or designated personnel in emergency situations.

5. Communicates to appropriate management regarding maintenance and security conditions in the museum using various computer programs.

JOB CODE TITLE: MUSEUM SECURITY SUPERVISOR JOB CODE: 8228

Business Unit: COMMN

6. Resolves complaints and provides back up support to guards during incidents where supervisory intervention is necessary; responds to staff and museum patrons' requests for information in a manner consistent with the museum's standards for customer service maintaining good public relations.

7. Performs other duties as assigned.

Job Related and Essential Qualifications:

Knowledge of: general techniques and practices for public safety, preventing loss or damage to museum exhibits and facilities; general practices relating to the oversight of security operations; legal arrest requirements; first aid; CPR; emergency response plans; access control; surveillance systems; fire systems monitoring; use of fire extinguishers; initial hazardous materials incident response; electronic alarm systems; communication equipment and emergency evacuation plans.

Ability to: plan, schedule, train, assign, motivate and monitor the activities of subordinate personnel; enforce rules and regulations governing conduct of the public; deal tactfully and appropriately with the general public and staff; effectively convey information and instructions to subordinates, museum personnel and the general public in person or over the radio, including during emergencies; prepare concise and accurate; and use various software programs and operate computerized security surveillance and fire detection systems.

Experience and Training Guidelines:

Possession of a current California Security Guard Registration Card; AND

Two (2) years of verifiable experience as a museum guard (equivalent to class 8226); OR two (2) years of verifiable experience supervising security guards

Special Conditions:

Some positions may require the following:

- Possession of a current California Firearms Permit (which includes completion of course P.C. 832 "Arrest and Firearms")

- Possession of a valid Class C or III driver license

Note:

Appointees to the 8228 Museum Security Supervisor class must successfully complete a CPR and First Aid certificate prior to completion of the probationary period.

RETITLED AND AMENDED: 4/6/01

Reason for Amendment:

To retitle this job code and accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this class.

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation