9157-Claims Adjuster

Compensation set id: Citywide MTA

Claims Adjuster

Job classification

---

Current compensation plan

Effective: Jan 06, 2024

See Historic and future compensation information for this class

Step:	Step 1	Step 2	Step 3	Step 4	Step 5
Rate /hr:	$63.5750	$66.7750	$70.1000	$73.5875	$77.2625
Rate /biweekly:	$5,086.00	$5,342.00	$5,608.00	$5,887.00	$6,181.00
Rate /year:	$132,236	$138,892	$145,808	$153,062	$160,706

---

Job description

(RENUMBERED)

CLASS TITLE: CLAIMS ADJUSTER CODE: 9157

CHARACTERISTICS OF THE CLASS:

Under general supervision, has responsibility for adjusting personal injury and property damage claims arising out of the operation of municipal transit equipment; makes investigations of circumstances surrounding accidents; assists in preparation of cases for trail; and performs related duties as required.

Requires responsibility for: interpreting and carrying out existing policies and procedures relating to the review and adjustment of claims; making responsible personal contacts in connection with claim adjusting activities; preparing and reviewing detailed records and reports of accident claims and investigations.

EXAMPLES OF DUTIES:

1. Reviews files on personal injury cases and negotiates settlement with claimants, attorneys, brokers and insurance representatives.

2. Interviews and obtains statements from witnesses and claimants.

3. Recommends the payment or denial of claims and follows through on cases according to procedure indicated.

4. Reviews property damage cases with investigators in regard to details of the particular case.

5. Corresponds and confers with claimants, attorneys of record and witnesses, as required.

6. May discuss with insurance company representatives the matter of liability involving their assured and equipment of the railway involving a third party.

7. Compiles evidence by interviewing operators, inspectors and witnesses; may request police reports and diagrams for the purpose of properly adjusting claims.

8. Prepares investigators' report, affidavits, releases and obtains damage and witness statements.

MINIMUM QUALIFICATIONS:

Training and Experience: Requires completion of high school, supplemented by at least five years of responsible personal injury and property damage claims investigation experience; or an equivalent combination of training and experience;

Knowledge, Abilities and Skills: Requires good knowledge of: pertinent laws, codes and ordinances dealing with claims against the municipal railway system; departmental policies, rules and regulations; modern investigative techniques and methods.

Requires ability to: analyze claims and investigators' reports and determine or recommend appropriate disposition of such claims; use considerable judgment and resourcefulness in evaluating and adjusting claims; deal tactfully, firmly and courteously with the general public, legal representatives and other organizations and agencies.

License: Requires possession of a valid state motor vehicle opera-tor's license.

PROMOTIVE LINES:

To: Senior Claims Investigator

From: Claims Investigator

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation

Effective (Sched)	Step 1	Step 2	Step 3	Step 4	Step 5
Jan 06, 2024 (Y)	$63.5750	$66.7750	$70.1000	$73.5875	$77.2625
Jul 01, 2023 (X)	$62.1750	$65.3000	$68.5625	$71.9625	$75.5625
Jul 01, 2022 (W)	$60.6625	$63.7125	$66.8875	$70.2125	$73.7250
Jan 08, 2022 (V)	$57.6375	$60.5375	$63.5500	$66.7125	$70.0500
Jul 01, 2021 (U)	$57.3500	$60.2375	$63.2375	$66.3750	$69.7000
Dec 26, 2020 (T)	$55.4000	$58.1875	$61.0875	$64.1250	$67.3375
Jul 01, 2020 (S)	$53.7875	$56.4875	$59.3125	$62.2625	$65.3750