9235-Security Access Office Supervisor I

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

Title: Security Access Office Supervisor I

Job Code: 9235

DEFINITION

Under general direction, the 9235 Security Access Office Supervisor I is responsible for establishing standards and overseeing the work of staff at the Security Access Office (SAO) in adherence to regulations and policies affecting credentialing of aviation workers as defined by the Transportation Security Administration (TSA).

DISTINGUISHING FEATURES

Class 9235 Security Access Office Supervisor I is distinguished from Class 9237 Security Access Office Supervisor II in that the latter performs duties of a more difficult and complex nature including adjudication of Criminal History Records Checks (CHRC) results for credentialling suitability as defined by the TSA. Class 9235 Security Access Office Supervisor I is further distinguished from Class 9234 Airport Security ID Technician in that the former supervises the latter.

SUPERVISION EXERCISED

Supervises subordinate staff.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Oversees fingerprinting, badging, and clearance programs at the Security Access Office; supervises the issuance of airport security badges, credential keys, and permits by conducting background checks and verifying identity document while maintaining security and confidentiality of all personal information.

2. Responds to and resolves any security access-related issues or concerns raised by airport employees, contractors, or other stakeholders.

3. Audits daily logs and reports to ensure badging office activities are compliant with all policy and regulations, and take appropriate corrective measures for noncompliance; provides daily activity reports of reported incidents and inconsistencies to Airport security; compiles data and provides security access information to support audits and inspections of the airport�s badging program by external regulatory agencies.

4. Oversees the departmental purchasing supply inventories and budgets, including acquisition of equipment and materials.

5. Collaborates with other departments, stakeholders and partnering regulatory agencies to ensure that the airport remains up to date on industry standards and in compliance with all security-related regulations and requirements, and to meet established goals and objectives; issues citations and corrective action recommendations for violation of federal regulations and requirements.

6. Identifies and communicates security and regulatory changes impacting badging operations and systems; recommends and supports development of necessary operational adjustments for the airport, tenants, vendors, and contractors; develops solutions that ensure badging and security systems meet performance and regulatory requirements

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: Transportation Security Administration (TSA) regulations, procedures, and policies relating to airport security; airport security plans, aviation terminology, policies, and procedures for processing and issuing Airport ID badges, permits and security keys; online security databases; principles, practices, policies, and procedures of office operations and methods for handling confidential information.

Ability or Skill to: Analyze technology outputs to investigate credentials, interpret regulations, and ensure compliance with Airport Rules and Transportation Security Regulations (TSR); gather, evaluate and protect confidential information, formulate conclusions and recommendations, and exercise discretion to ensure the privacy and security of sensitive information; understand and interpret established management and supervisory principles, policies, procedures and regulations related to the handling of confidential and sensitive security information; organize and prioritize security matters, emergencies, events, and scheduled work; efficiently use computer programs, software, and the internet for tasks like document preparation, data analysis, and email communication to track and resolve credentialing issues; effectively manage and supervise teams, assign tasks, train and evaluate staff, collaborate with stakeholders, establish good working relationships, and communicate clearly and concisely with all levels of stakeholders; build trust and rapport with stakeholders, manage conflicts, and be adaptable to different work cultures and styles; foster an inclusive and cooperative work environment where diversity and individual differences are valued by demonstrating emotional intelligence.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

High school diploma or equivalent (GED or High School Proficiency Examination).

Experience:

Three (3) years of verifiable administrative experience in one or more of the following areas of activity: security operations, processing requests for identification badges in a high-volume public contact office environment, and/or administering a security access program.

License and Certification:

Substitution:

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES

From: 9234 Airport Security ID Technician

To: 9237 Security Access Office Supervisor II

ORIGINATION DATE: 2/14/25

AMENDED DATE:

REASON FOR AMENDMENT: To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S): COMMN

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation