9702-Employment And Training Specialist I

Job Description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

Title: Employment & Training Specialist I

Job Code: 9702

DEFINITION

Under supervision, provides services for clients which may include case management, the development and implementation of individual training and employment plans. May perform entry level work in the areas of program monitoring and operations, evaluation and planning, contract preparation and administration, and special employment related projects.

DISTINGUISHING FEATURES

9702 Employment & Training Specialist I is the entry level class in the Employment & Training series. Employees in this class receive direct supervision and training with an emphasis on managing caseloads and developing employment plans, and learning rules, regulations, and general job search methods and techniques. Job assignments may be to one or more of the various areas of technical work. The 9702 Employment & Training Specialist I is typically used as a training classification; new employees may have only limited or no directly related work experience.

This class is distinguished from the 2903/05 Eligibility Worker Series and the 2910 Social Worker series by the breadth and variety of assigned duties. This class is distinguished from the 9703 Employment & Training Specialist II in that tasks and duties are performed under closer supervision.

SUPERVISION EXERCISED

None.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Manage a caseload and perform case management services which include developing and implementing training and service plans, monitoring applicant or client progress, and apply sanctions for lack of compliance with program requirements.

2. Interview clients regarding economic, family, physical and emotional situations, assess need for services and refer clients to appropriate resources.

3. Assist clients in completion of applications, forms and reports; review and evaluate applications for completeness and accuracy; prepare client budget to determine eligibility.

4. Apply legal criteria to determine eligibility; provide recommendations regarding financial eligibility; authorize financial assistance and services according to legal criteria and established policies and procedures; review and determine recertification.

5. Explain eligibility, qualification standards, policy and procedure to clients and the public. Conduct orientation sessions to explain the policies and procedures of the program to new clients.

6. Evaluate clients' educational and work history; identify training and vocational goals; design an appropriate employment plan.

7. Assist clients in resolving barriers to employment such as transportation and childcare. Refer clients to other agencies according to established policies; coordinate service with public and private agencies and community resources.

8. Conduct home visits as needed to encourage compliance and prevent sanctions.

9. Provide advice, information, referrals, resource materials and other assistance to help clients obtain and retain jobs.

10. Prepare a workplan or contract between the client and the County.

11. Serve as client advocate; provide emergency, crisis, or general intervention for client; investigate and resolve client problems.

12. Prepare case narratives, reports, correspondence and other documentation. Compile technical data.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: interviewing and investigative skills and techniques; office procedures; computer literacy; basic operations, services and activities of social services programs; pertinent Federal, State and local laws, codes and regulations as related to assigned program responsibility; principles and procedures of record keeping and reporting; analytical and problem solving methodology; local employment and training resources; principles and practices in the analysis of physical, psychological and social factors contributing to maladjustment; socioeconomic conditions and trends.

Ability or Skill to: understand and apply departmental programs, policies, procedures, and terminology; learn and apply the principles and procedures of record keeping; understand, interpret and apply pertinent Federal, State and local, regulations, laws, policies and rules governing eligibility for public assistance, job training and employment programs; collect and evaluate information to determine eligibility for services; maintain client records and meet program and case plan goals; operate computer equipment and systems and standard office machines; interview clients to obtain pertinent information necessary to develop case plans; communicate effectively orally and in writing to persons of various social, economic, cultural and educational backgrounds individually or in group settings; assess client employability / readiness and identify barriers to employment; motivate clients towards job readiness; learn and teach general job search methods and techniques.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Possession of a baccalaureate degree from an accredited college or university.

Experience:

Two years public contact experience including interviewing to obtain information.

License and Certification:

Some positions require possession of, or ability to obtain, an appropriate, valid California driver's license.

Substitution:

Additional qualifying experience may be substituted for the required degree on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES

ORIGINATION DATE:

3-16-81

AMENDED DATE:

11/7/97; 10/1/25

REASON FOR AMENDMENT:

To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S):

COMMN; SFMTA

Standard Information

Disaster Service Work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation