1428-Unit Clerk

Job description

CITY & COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

TITLE: UNIT CLERK

JOB CODE: 1428

DEFINITION

Under supervision, performs clerical and receptionist duties on a hospital ward or outpatient clinic, provides support to medical and nursing staff, and acts as liaison between patient and family, medical, nursing and support staff and other hospital departments.

DISTINGUISHING FEATURES

The Unit Clerk is utilized exclusively within a hospital or medical setting and is distinguished from other clerical classifications by the unique nature of the assignments and the consequence of error associated with the quality and level of patient care on inpatient and outpatient nursing units. It is distinguished from 1431 Senior Unit Clerk in that the Senior Unit Clerk functions as a supervisor in the outpatient clinic setting exclusively.

SUPERVISION EXERCISED:

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. When assigned to an inpatient unit, transposes physicians' and nurses' orders and comments from notes to patients' medical history files; charts patient's vital signs from data supplied by nursing personnel; assists in admission, transfer and discharge of patients by processing clerical forms and notification of persons or other departments concerned; greets and directs visitors, physicians and hospital personnel; assists patients by delivering flowers, menus and mail; places telephone calls for patients; orders personal items from storage upon request; orders newspapers, and performs personal services for patients.

2. When assigned to an outpatient clinical setting, schedules appointments, acts as receptionist, refers patients to appropriate clinics and locations, acts as liaison between medical and nursing staff and patients, requests and checks medical record charts, processes clinic forms, documents patient visits by inputting information into a computer, and updates demographic information.

3. Receives, attaches, prepares and completes medical forms and cards; answers phones and places calls according to direction or need.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: medical terminology, hospital routines and procedures, general clerical and basic mathematical procedures.

Ability and Skill to: establish and maintain effective working relations with staff, patients and visitors; work cooperatively and communicate effectively with persons of diverse abilities and temperaments; organize and maintain clerical records; respond with flexibility to unusual and emergent situations; and identify and choose appropriate solutions to problems from a variety of alternatives.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Experience:

Six (6) months of medical clerical experience in a hospital unit, doctor�s office or equivalent. This experience must have been gained within the last three (3) years.

License and Certification:

Substitution:

Completion of a recognized Certified Unit Clerk/Coordinator Program or completion of a recognized Medical Assistant/Clerical Training Program (Health Care Technology Program) may substitute for the required experience.

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES

To: 1431 Senior Unit Clerk

ORIGINATION DATE: 3/29/1971

AMENDED DATE: 07/24/17

REASON FOR AMENDMENT To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S): COMMN SFMTA SFCCD SFUSD

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation