1431-Senior Unit Clerk

Job description

CITY & COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

TITLE: SENIOR UNIT CLERK

JOB CODE: 1431

DEFINITION

Under direction, supervises Unit Clerks performing clerical and receptionist duties in an outpatient clinic and provides support to medical and nursing staff and other hospital departments.

DISTINGUISHING FEATURES

The Senior Unit Clerk is utilized exclusively in the outpatient clinic setting at Zuckerberg San Francisco General Hospital and Trauma Center and is distinguished from other clerical classifications by the unique nature of the assignments and the consequence of error associated with the quality and level of patient care. It is distinguished from 1428 Unit Clerk in that it supervises a team of Unit Clerks.

SUPERVISION EXERCISED

Supervises subordinate staff.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Selects, trains, and supervises Unit Clerks in an outpatient clinical setting.

2. Monitors and coordinates clerical activities including the preparation and completion of medical records charts, scheduling of patients' appointments, and the billing of patient visits.

3. Participates in the planning, development and implementation of clerical and receptionist activities; implements and interprets policies, methods and procedures.

4. Performs clerical tasks such as scheduling appointments, referring patients to appropriate clinics, requesting and checking medical record charts, processing clinic forms, screening patient accounts.

5. Serves as liaison between the clinic's clerical staff and medical, nursing and support staff, administrative staff, and patients in regard to the clinic's clerical operations.

6. Develops budgetary requests for personnel, equipment and supplies; maintains equipment and supplies.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: medical terminology, hospital routines and procedures; general clerical and basic mathematical procedures.

Ability and Skill to: plan, organize, supervise and evaluate the work of subordinate employees in an outpatient clinic setting; instruct and train clerical employees; establish and maintain effective working relations with staff, patients and visitors; plan organize and maintain clerical records; effectively respond to unusual situations and identify and resolve a variety of problems and issues.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Experience:

Two (2) years of medical clerical experience in a hospital unit, doctor�s office or equivalent. This experience must have been gained within the last three (3) years.

License and Certification:

Substitution:

Completion of a recognized Certified Unit Clerk/Coordinator Program or completion of a recognized Medical Assistant/Clerical Training Program (Health Care Technology Program) may substitute for 6 months the required experience.

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES

From: 1428 Unit Clerk

ORIGINATION DATE: 10/21/1991

AMENDED DATE: 07/24/17

REASON FOR AMENDMENT To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S): COMMN SFMTA SFCCD SFUSD

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation