1705-Communications Dispatcher II

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

JOB CODE TITLE: COMMUNICATIONS DISPATCHER II CODE: 1705

Business Unit: COMMN

DEFINITION: Under general supervision, the Communications Dispatcher II performs a variety of specialized duties in connection with communication dispatch functions.

DISTINGUISHING FEATURES: Communications Dispatcher II is the advanced journey level professional class in this series. This class is distinguished from the Communications Dispatcher I by its responsibility for high level and complex operations, and/or the ability to handle a high volume communications base station.

SUPERVISION EXERCISED: Supervises and trains assigned staff in all aspects of dispatch functions and departmental regulations.

EXAMPLES OF DUTIES:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, keyboard, two-way radio and pager systems utilized to receive information, request reports and emergency calls from a number of mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action.

2. Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified.

3. Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.

4. Records essential information and facts from messages transmitted or received by radio and telephone by entering and retrieving data from computer, time stamping and logging messages for permanent record keeping, maintaining continuous records of the status of units assigned, and maintaining a regular log of all messages transmitted and received by radio and telephone.

5. Coordinates communications emergency procedures by working with staff from City departments (e.g., Police, MUNI, Fire, Sheriff & PUC,) and communications dispatchers from 911 and DPW, during accidents, emergencies and natural or other disasters.

6. Transmits alarm information to supervisor on duty, when departments needs assistance; notifies the Police department daily of streets scheduled for no-parking zones; prepares records and performs clerical duties.

7. Monitors surveillance equipment and intrusion alarms from on-site buildings.

8. Supervises and trains assigned staff in all aspects of dispatch functions and departmental regulations by providing regular on-going training to staff and by monitoring and evaluating their performance.

9. Performs other duties as assigned.

JOB CODE TITLE: COMMUNICATIONS DISPATCHER II CODE: 1705

Business Unit: COMMN

JOB RELATED AND ESSENTIAL QUALIFICATIONS:

Knowledge of: Communications practices and procedures, and knowledge of communications rules and guidelines.

Ability to: Operate a variety of communications equipment and information transmitting devices; reads maps and guides; supervise and train staff; communicate verbally and in writing; think clearly, accurately and analyze situations; establish and maintain effective and cooperative working relationships; and utilizing a personal computer.

EXPERIENCE AND TRAINING GUIDELINE: Any combination of training and experience that could likely provide the required knowledge, skills and abilities may be qualifying. A typical way to obtain this would be:

EXPERIENCE:

1. Two years of verifiable experience operating a two?way radio communications base station, receiving, recording and transmitting messages from one source to another; OR

2. Combined total of two years of verifiable experience operating a multi?line telephone, and a two?way radio communications base system. One year of this experience must have been operating a two?way radio base station.

Effective date: November 7, 1988

Amended date: March 14, 2003

Reason for amendment: To accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted or this class

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation