2594-Employee Assistance Counselor

Job description

CLASS TITLE: EMPLOYEE ASSISTANCE COUNSELOR

JOB CODE: 2594

INTRODUCTION

Under general supervision, provides clinical assessment, short term counseling and referral of City and County employees experiencing difficulties related to personal or work-related problems, such as stress, depression, anxiety, substance abuse, , emotional concerns or relationship issues. ; conducts seminars, trainings, and consultations on issues related to personal and organizational wellness; prepares records and reports; and performs related duties as required.

DISTINGUISHING FEATURES

The 2594 Employee Assistance Counselor is distinguished from the higher level 2595 Senior Employee Assistance Counselor in that the former provides direct services to clients and organizational wellness services under the supervision and direction of the Senior Employee Assistance Counselor,

SUPERVISION EXERCISED

None

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Provides clinical assessment, short-term counseling and referral services to employees of the City and County who are experiencing difficulties related to personal or work-related problems, such as stress, depression, anxiety, substance abuse, emotional concerns or relationship issues; provides counseling of family members and significant others as appropriate

2. Consults with supervisors, managers, human resource professionals, clinical specialists, and union representatives regarding employee issues in conformance with program and confidentiality policies; recommends specific methods or techniques to resolve performance problems including appropriate supervisory interventions

3. Facilitates seminars and trainings for employees and management on personal, interpersonal and organizational issues such as the effective management of stress, anger and emotions, workplace negativity and dealing with difficult people.

4. Assists in evaluation efforts to determine the effectiveness of services provided.

5. Educates employees, supervisors and managers regarding EAP service offerings, how to access services, early identification of personal and workplace problems, and referrals to the program.

6. Provides trauma response, crisis intervention and mediation/conflict resolution services as requested.

7. Collects client and program data for tracking, conducts analysis, and prepares related records and reports as requested.

IMPORTANT AND ESSENTIAL KNOWLEDGES, SKILLS, AND ABILITIES

Knowledge of: Drug-Free Workplace provisions; FMLA, EEO and ADA provisions, principles of behavioral health, substance abuse, mental health and dual diagnosis.

Ability to: assess scope of problems related to performance difficulties and plan an appropriate course of action;;facilitate seminars and trainings on issues related to personal and organizational wellness, prepare clear and concise reports; and communicate effectively both verbally and in writing.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Experience:

Three (3) years of clinical experience post-licensure

License and Certification:

Possession of a current unrestricted Behavioral Health license in the State of California (LPC, LCSW, MFT, PsyD, PhD)

Substitution:

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES

To: 2595 Senior Employee Assistance Counselor

ORIGINATION DATE: 1/8/1987

AMENDED DATE: 6/4/2015

REASON FOR AMENDMENT To accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this job code.

BUSINESS UNIT(S): COMMN, SFMTA

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation