2904-Human Services Technician

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

TITLE: HUMAN SERVICES TECHNICIAN

JOB CODE: 2904

INTRODUCTION

Under immediate supervision, the Human Services Technician assists Social Workers and Protective Services Workers in the careful and courteous provision of supportive services to clients of Human Services programs. Services may include but are not limited to: the care and supervision of children and adolescents, transportation of clients, supervision of visits, case aide work assisting clients of various ages and ethnic groups, and the enrolling, training, payment of and monitoring In Home Support Services (IHSS) providers.

DISTINGUISHING FEATURES

The 2904 Human Service Technician is distinguished from the 2918 Human Services Social Worker in that 2904 is a para-professional classification, responsible for providing supportive services to clients and assisting professional- level classifications such as Class 2918 Human Services Social Worker and Class 2940 Protective Services Worker. Positions in this job classification are responsible for assisting clients in various programs and code having regular contact with clients, their relatives, and representatives of outside agencies and the public.

SUPERVISION EXERCISED

None

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

IN ALL PROGRAMS:

1. Transport clients to and from placements, appointments, and visits, both inside and outside of San Francisco

2. Accompany and assist Social Workers and Protective Services Workers with field activities.

3. Transport case material and/or deliver requests, and retrieve records.

4. Perform nurturing care of neglected or abused clients.

5. Consult with professional staff regarding casework and recommend casework services, prepare reports, attend required meeting and trainings.

6. Perform general office duties including photocopying, filing, answering the telephone, maintain case files, complete various forms and using a computer.

7. Maintain case records related to client information; update case records; prepare and submit required reports and complete casework related documentation.

8. Assist Social Workers in providing a variety of child and adult social services; Refer clients in need of case work services to members of Human Services staff.

9. Reserve, use, and inform car desk of any car malfunctions and maintenance issues; make age-appropriate travel preparations for clients and assist clients during travel.

IN ADULT SERVICES PROGRAM:

10. Make routine home visits/interview clients to observe, record, and report living conditions.

11. Learn and maintain knowledge of payment procedures in order to correctly enroll, pay and monitor IHSS providers, exercise appropriate work standards and follow state regulations associated with independent providers serving clients.

12. Answer questions of independent providers regarding timesheets and paychecks; meet with clients and independent providers when there are problems with service or service expectations.

13. Perform housekeeping duties in order to provide care of elders and adults with disabilities.

14. Assist aged or disabled clients of the Human Services Agency; prepare meals; shop for food, medications, or other items on behalf of a client; assist a client to manage medical, legal, financial, or social services appointments; and provide other services to promote client safety and well-being.

IN FAMILY AND CHILDREN�S SERVICES PROGRAM:

15. Following instructions from the Protective Services Worker; supervise routine parental visits between parents and children in out-of-home placement at the office or other locations; inform parents of the guidelines and limitation of the visit as instructed; observe and record parent/child interaction; terminate visit if parent speaks or acts inappropriately.

16. Supervise and monitor the medical and psychological care of children who are temporarily placed at the HSA Child Protection Center

17. Carry items and/or small children weighing up to 40 lbs.

18. Explain policies and procedures to clients, assist clients in completion of applications, forms and reports when necessary; review and evaluate applications for completeness and accuracy.

IMPORTANT AND ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: Physical care of clients; standard office procedures and practices and the ability to operate office equipment such as a calculator, photocopier, scanner, and computers; principles of nutrition, hygiene, and childcare; and, basic mathematics.

Ability and Skill to: Objectively observe and deal with the behavior of clients from diverse cultural and socio-economic backgrounds, particularly in stressful or hostile situations; deescalate volatile situations; promote and maintain professional, cooperative working and client relationships sometimes in difficult situations; understand, interpret and apply rules, regulations, and policies both inside and outside of the department, and understand terminology and services offered by departmental programs; meet program deadlines; recognize and report child, senior and dependent adult abuse; respond appropriately to the needs of the clients; handle crisis situations; effectively communicate orally and in writing, and elicit information from clients, sometimes in difficult situations; complete high volumes of work at a speed necessary for successful job performance; keep records; effectively learn, plan, organize, and prioritize caseload; work independently with minimal supervision; safely operate an automobile; and, maintain confidentiality.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Experience:

FOR POSITIONS IN ADULT SERVICES: One (1) year of experience in a providing services to seniors or adults with disabilities in a public or private setting. An example of qualifying experience would be a case aide or para-professional in an adult services or in-home supportive services program, adult care facility, group home, residential treatment facility, shelter workshop for developmentally delayed, or nutritional sites. Experience as an independent provider is not qualifying experience.

FOR POSITIONS IN FAMILY AND CHILDREN�S SERVICES: One (1) year of experience in a position which has direct responsibility for the care of children in a public or private setting. An example of qualifying experience would be a childcare worker in a group home or residential treatment facility or teacher�s aide or para-professional in a family and children�s program or school. Babysitting is not qualifying experience.

License and Certification:

Some positions may require possession of a valid California Class C driver license and a good driving record.

Substitution:

Fifteen (15) semester units (or equivalent quarter units) of coursework, from an accredited college or university, in child development, social welfare, social/human service, sociology, or other social or behavioral science may be substituted for up to six (6) months of the required experience as described above.

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES

ORIGINATION DATE: 02/24/1970

AMENDED DATE: 03/15/1993; 01/14/00 (Amended & Retitled); 01/30/17

REASON FOR AMENDMENT: To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S): COMMN SFMTA SFCCD SFUSD

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation