2944-Protective Services Supervisor

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

TITLE: Protective Services Supervisor

Job Code: 2944

INTRODUCTION

Under general direction, supervises, assigns, reviews and participates in the work of a unit responsible for providing casework, client management, continuing client investigation, assessment, evaluation and processing services for the Department of Aging and Adult Services (DAAS) and the Department of Human Services (DHS) Family and Children�s Services Program at the Human Services Agency. Incumbents perform a variety of technical tasks relative to their assigned area of responsibility.

DISTINGUISING FEATURES

The 2944 Protective Services Supervisor is distinguished from the 2914 Social Work Supervisor in that the 2944 is responsible for supervising a unit which is assigned complex and specialized caseloads, while the 2914 Social Work Supervisor is responsible for supervising a unit performing all other generalized social work activities in DAAS or DHS programs. Additionally, the 2944 Protective Services Supervisor is distinguished from the 2915 Program Specialist Supervisor in that Class 2915 Program Specialist Supervisor is responsible for the supervision of a support program in DHS.

SUPERVISION EXERCISED

The 2944 Protective Services Supervisor supervises professional, technical and/or clerical employees depending on specific program or unit assignment.

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Plans, prioritizes, assigns, supervises and reviews the work of a unit involved in providing casework, client management, and on-going client investigation.

2. Selects, trains, evaluates, and disciplines subordinate staff.

3. Recommends and assists in the implementation of goals and objectives for the unit.

4. Participates in the preparation and administration of the unit budget; monitors expenditures.

5. Reviews and evaluates client case management practices to determine new or continuing social service needs.

6. Evaluates operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.

7. Participates in community and professional groups and committees; collaborates with other DAAS programs and other City departments such as Public Health.

8. Composes correspondence, as necessary to other Human Services Agency staff, clients to other agencies and others; gathers statistical data and prepare reports as required.

9. Works closely with a team of nurses and clinical social workers to provide consultation and short-term intervention for designated seniors and adults with disabilities.

When assigned to Long-Term Care Operations:

1. Supervises program development and implementation; supervises interns or social workers.

2. Conducts clinical assessments for individuals with behavioral health issues, such as dementia and depression.

3. Documents clinical work thoroughly and accurately in a timely manner.

4. Identifies and manages crisis or urgent situations.

5. Refers clients to mental health and other community services as appropriate.

When assigned to Public Conservator:

1. Manages subordinate staff responsible for either conducting conservatorship investigations and representing conservatees and others, or providing placement and case management services to clients.

2. Investigates referrals from psychiatric emergency services and jail psychological services by interviewing clients, medical staff and family. Provides case consultation and case management.

3. Arranges placement upon release from locked facilities in appropriate level of supervised care.

4. Carries a caseload of clients requiring continued psychiatric and psychological services.

IMPORTANT AND ESSENTIAL KNOWLEDGES, SKILLS AND ABILITIES

Knowledge of: Relevant federal, state, local and departmental laws, policies and procedures relating to Adult Services including IHSS, Protective Services and Family and Children�s Services; the legal system pertaining to Adult Protective Services and Family and Children�s Services; psycho-social functioning normal growth and development of children, the normal aging process and the psychopathology of aging and family relationships; working knowledge of current issues in the field of social work including psychiatric welfare, child welfare, adult abuse and domestic violence.

Ability and Skill to: Direct, assign, supervise, organize and review the work of professional, technical and clerical personnel; train and evaluate staff; interpret and apply federal, state, local and Departmental policies, procedures, laws and regulations; analyze and interpret information and adopt corrective action courses of action; to arrange for and monitor services; locate and use community and agency resources; assess an individual�s functioning and to develop an appropriate case plan; consider personal and psychological factors in difficult child, client or family situations; operate a computer and standard office machines; communicate effectively in writing (including reading and comprehension ability); communicate effectively orally (including the ability to convey information clearly, being specific and descriptive); promote good human relations with clients, co-workers, administrators and community representatives; exercise tact, objectivity, sensitivity and cultural competency in dealing with people in a variety of situations.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

A Master�s Degree in Social Work from a college or university accredited by the Council on Social Work Education (CSWE); OR

A Master�s degree from a two year counseling program from an accredited school or university. Qualifying counseling degrees from a two year (2) counseling program includes Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, and Counseling Psychology.

Experience:

For Positions in Adult Protective Services:

Two (2) years of experience as a social service case manager in the field of adult protective services.

For Positions in Public Conservator and Long Term Care Operations:

Two (2) years of experience as a social service case manager in the behavioral health field providing inpatient or outpatient services.

For Positions in Family & Children�s Services:

Two (2) years of experience as a social service case manager in the field of child welfare services.

License and Certification:

Some positions require possession of an appropriate valid California driver�s license.

Positions in Public Conservator and Adult - Long Term Care Operations require:

Possession of a valid Licensed Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences(BBS); OR

Current proof of registration as an Associate Social Worker (ASW) intern issued by the California Board of Behavioral Sciences(BBS); OR

Possession of a valid Marriage and Family Therapist (MFT) license issued by the California Board of Behavioral Sciences(BBS); OR

Current proof of registration as a valid Marriage and Family Therapist Intern (MFTI) issued by the California Board of Behavioral Sciences(BBS); OR

Possession of a valid Professional Clinical Counselor (LPCC) license issued by the California Board of Behavioral Sciences(BBS); OR

Current proof of registration as a Professional Clinical Counselor Intern (PCCI) issued by the California Board of Behavioral Sciences (BBS).

PROMOTIVE LINES:

From: 2940 Protective Services Worker

ORIGINATION DATE: 01/12/1961

AMENDED DATE 3/15/93; 10/13/98; 06/23/14; 03/01/16

REASON FOR AMENDMENT To accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this job code.

BUSINESS UNIT(S): COMMN SFMTA SFCCD SFUSD

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation