8151-Claims Investigator, City Attorney's Office

Job description

SAN FRANCISCO CIVIL SERVICE COMMISSION

CLASS TITLE: CLAIMS INVESTIGATOR, CODE: 8151

CITY ATTORNEY'S OFFICE

CHARACTERISTICS OF THE CLASS:

Under direction, is responsible for the investigation of personal injury and property damage claims within prescribed limits; and performs related duties as required.

DISTINGUISHING FEATURES:

This classification is the journey level in the Claims Investigator, City Attorney's Office series. An employee at this level investigates personal injury and property damage claims and may settle claims within prescribed limits. This class is supervised by the next higher class in the series, 8152 Senior Claims Investigator, City Attorney's Office.

EXAMPLES OF DUTIES:

"The class specifications shall be descriptive of the class and shall not be considered a restriction on the assignment of duties not specifically listed." (CSC Rule 7)

1. Makes investigations of all circumstances surrounding personal injury and property damage claims for or against the City; prepares and compiles detailed reports of all such investigations, including interviews with claimants, doctors, nurses, police officials, attorneys, insurance adjusters and others.

2. Negotiates the settlement of claims within prescribed limits; interviews witnesses at scene of accidents and secures signed statements related thereto; consults with contractors, officials, technical and specialized personnel, as necessary.

3. Makes court appearances and gives testimony relating to claims; confers with city legal representatives in connection with trial preparation for claims involving court litigation; arranges for the presentation of physical documentary evidence for use at trials; makes arrangement for the court appearance of expert testimony at trials.

4. Investigates and resolves miscellaneous complaints such as defective, dangerous and nuisance conditions involving current or potential City or private property damage.

DESIRABLE QUALIFICATIONS:

Knowledge, Abilities and Skills: Working knowledge of: departmental rules and regulations; existing laws, ordinances and codes applicable to personal injury and property damage claims; legal terminology and court procedure.

Ability to: collect and analyze information relating to accident and property damage claims and make sound recommendations for their settlement; meet and deal effectively with the general public and handle delicate public relations problems with considerable tact; prepare accurate and factual investigative reports and maintain related records.

License: Requires possession of a valid state motor vehicle operator's license.

NOTE: This class is exempt from examination under Charter Section 3.401(c).

ADOPTED: 1-9-89

#4015c

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation