8152-Senior Claims Investigator, City Attorney's Office

Job description

SAN FRANCISCO CIVIL SERVICE COMMISSION

CLASS TITLE: SENIOR CLAIMS INVESTIGATOR, CODE: 8152

CITY ATTORNEY'S OFFICE

CHARACTERISTICS OF THE CLASS:

Under direction, is responsible for the investigation of personal injury and property damage claims involving City vehicles, facilities and equipment; negotiates and settles claims within prescribed limits; assigns and supervises the activities of subordinate Investigators engaged in such work; and performs related duties as required.

DISTINGUISHING FEATURES:

This classification is the working supervisor level in the Claims Investigator, City Attorney's Office series. An employee at this level supervises and participates in the investigation of personal injury and property damage claims and may settle claims within prescribed limits. It is distinguished from 8151 Claims Investigator, City Attorney's Office by the responsibility and authority to settle claims for larger amounts. It is distinguished from 8153 Principal Claims Investigator, City Attorney's Office by the latter's responsibility as a second level supervisor and authority to settle claims for larger amounts than the former.

EXAMPLES OF DUTIES:

"The class specifications shall be descriptive of the class and shall not be considered a restriction on the assignment of duties not specifically listed." (CSC Rule 7)

1. Assigns, supervises and reviews the work of subordinate investigators; reviews accident reports to assure that all witnesses have been interviewed and all phases of investigation have been properly completed; personally negotiates the settlement of involved claims within prescribed limits.

2. Prepares and compiles detailed reports of all investigations made; prepares legal documents for the approval of management and city legal personnel in connection with the settlement of damage claims for or against the City.

3. Confers with attorneys, doctors, insurance adjustors and other qualified experts in obtaining specialized professional or technical reports for use in settling claims; negotiates with attorneys and others in effecting settlement of claims and determining the extent of liability; may call upon the services of professional or technical personnel to aid in investigation of claims; attends court sessions and testifies for the City when necessary.

4. Investigates miscellaneous complaints involving existent or potential property damage involving City property.

Knowledge, Abilities and Skills: Thorough knowledge of: departmental rules and regulations; existing laws, ordinances and codes applicable to personal injury and property damage claims processing; legal terminology and court procedure.

CLASS TITLE: SR. CLAIMS INVESTIGATOR, CITY ATTORNEY'S OFFICE CODE: 8152

QUALIFICATIONS: (Cont.)

Ability to: assign and supervise the work of claims investigators; collect and analyze information relating to accident and property damage claims and make sound recommendations for their settlement; meet and deal effectively with the general public and handle delicate public relations problems with considerable tact; prepare accurate and factual investigative reports and maintain related records.

License: Requires possession of a valid state motor vehicle operator's license.

NOTE: This class is exempt from examination under Charter section 3.401(c)

ADOPTED: 1-9-89

#4016c

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation