8216-Parking Control Supervisor

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

Title: Parking Control Supervisor

Job Code: 8216

DEFINITION

Under direction, the Parking Control Supervisor supervises a group of Parking Control Officers assigned to the Enforcement Section of San Francisco Municipal Transportation Agency (SFMTA). The Enforcement Section is responsible for enforcing state and local parking laws, regulations/ordinances, traffic control and other related functions for the SFMTA.

DISTINGUISHING FEATURES

The Parking Control Supervisor is the first level supervisory classification. Incumbents in this classification ensure that the Parking Control Officers enforce the parking rules, regulations and codes in accordance with the department policies and procedures. This classification is distinguished from the Parking Control Officer classification in that the latter is the entry level class in this series responsible for explaining and enforcing provisions of the California Vehicle Code and local transportation codes related to the movement of vehicular traffic, pedestrian traffic and parking regulations.

SUPERVISION EXERCISED

Supervises a group of Parking Control Officers.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code and are not intended to be an inclusive list.

1. Plans, assigns, coordinates and reviews the activities of Parking Control Officers engaged in parking enforcement activities such as traffic control, coordinating/conducting vehicle impounds and issuance of parking citations.

2. Cites illegally parked motor vehicles in order to enforce parking regulations and engages in intersection control.

3. Trains subordinates in all aspects of the job such as techniques of parking enforcement and intersection control, department policies and procedures, and prevention of employee illness, injury and accidents.

4. Provides information to the public regarding departmental policies, procedures, regulations, vehicle codes, applicable laws and ordinances; conducts and assists in the investigation of complaints.

5. Reviews the work of subordinates for completeness and accuracy, and ensures that work performance meets established standards.

6. Observes subordinates on a daily basis to determine that they meet the department standards for job performance.

7. Trains or counsels employees, documents below standard performance, develops work plans, prepares performance evaluations and reports, and initiates disciplinary action, when warranted.

8. Represents the Enforcement Section at various meetings.

9. Conducts periodic inspection of equipment utilized by subordinate employees in the performance of their duties.

10. Assesses situations and makes sound decisions regarding emergencies, deployment and re-deployment of staff and public safety activities.

11. Conducts employee injury and accident investigations and prepares reports in compliance to departmental policies and procedures.

12. Operates a three-wheeled vehicle and/or other motor vehicles in a safe manner.

13. Utilizes various computer applications, email, and internet in the performance of daily duties.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: California Vehicle Code and local transportation code in relation to parking violations; city and county districts and locations; techniques of directing vehicular and pedestrian traffic; performing duties in a safe manner by following all department policies and procedures, and codes of safe work practices, meeting safety standards and minimizing potential for injury.

Ability or Skill to: Plan, coordinate and review the activities of Parking Control Officers so that the assigned area is patrolled completely and enforcement conducted effectively according to department standards, policies and procedures; direct, evaluate, and based on assessment, provide counseling, additional training and/or recommend disciplinary action; convey information in a clear, concise, courteous and effective manner and to listen carefully and respond to questions, concerns, and complaints and to respond verbally in a helpful and logical manner even under stressful situations in person, over the phone or using a two-way radio; prepare reports of incidents and/or investigations in a logical, clear, and concise manner with minimal technical errors; write citations accurately and clearly; prepare performance appraisals which accurately describe the work of subordinate employees; establish and maintain good working relationships ; meet members of the public in a non-confrontational manner; mediate disputes with resolution; maintain positive attitude in difficult situations; set priorities, effectively handle conflicting demands on one's time and schedule; respond to simultaneous requests for assistance; assess situations and determine the best course of action to deploy or redeploy staff to respond to emergencies; and effectively handle rapidly evolving situations.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional minimum qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

1. Three (3) years field experience in vehicle parking code enforcement and traffic control which included extensive interaction with members of the public at a level equivalent to that of class 8214 Parking Control Officer with the City and County of San Francisco; AND

2. Possession of a valid Class C driver license (must possess a California Class C Driver license at the time of appointment); AND

3. Possession of a High School Diploma, GED or California High School Proficiency Certificate; AND

4. Possession a good driving record with none of the following occurrences within 2 years of the application filing date and through appointment:

- No convictions of California State Vehicle Code 20001 (leaving the scene of an accident involving bodily injury or death)

- No convictions of California State Vehicle 23103 through 23109 (reckless driving)

- No convictions of California State Vehicle 23152 - 23153 (driving under the influence of alcohol or drugs).

Substitution:

Thirty (30) semester units or forty-five (45) quarter units from an accredited college or university which must have included at least fifteen (15) semester units or twenty two (22) quarter units in any of the following areas: Psychology, Sociology, Criminal Justice/Administration of Justice or other Behavioral Science may be used to substitute one (1) year of above work experience.

License and Certification:

Possession of a valid California Class C Driver License.

Special requirements:

Incumbents are required to operate a motor vehicle, stand on hard surfaces for extended periods of time in the proximity of moving vehicles; raise and move one's arm at shoulder level to direct traffic; lift and carry up to fifty (50) pounds for several yards, write or keyboard repetitively; wear contract designated uniform and equipment weighing approximately fifteen (15) pounds around one's waist through a normal shift; wear safety gear such as helmets when operating a three-wheeled motor vehicle; interact courteously with members of the public under stressful situations and utilize various computer applications, email and internet. Incumbents will be required to work shift, evening, night, weekend, holiday and mandatory overtime.

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES

TO: 8219 PARKING ENFORCEMENT ADMINISTRATOR

FROM: 8214 PARKING CONTROL OFFICER

ORIGINATION DATE: 5/4/1981

AMENDED DATE: 08/31/2011; 05/25/2015; 08/01/2024

REASON FOR AMENDMENT: To accurately reflect the current tasks, knowledge, skills &

abilities, and minimum qualifications.

BUSINESS UNIT(S): SFMTA

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation