8532-Supervising Probation, Officer, Juvenile Court (SFERS)

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

Title: Supervising Probation Officer, Juvenile Court (SFERS)

Job Code: 8532

INTRODUCTION

Under general direction, performs difficult and responsible professional work in the areas of

planning, organizing and directing the activities of a probation unit within the Juvenile Probation

Department, and performs related duties as required.

DISTINGUISHING FEATURES

The Supervising Probation Officer, Juvenile Court is distinguished from Deputy Probation Officer by

its supervisory responsibilities and increased level of responsibility. It is distinguished from the

Senior Supervising Probation Officer in that the latter performs at a higher level of responsibility and

supervises a unit(s) of probation officers through the Supervising Probation Officer(s).

SUPERVISION EXERCISED

This classification directly supervises probation officers and clerical staff.

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties

assigned to this job code/class and are not intended to be an inclusive list.

1. Supervises probation officers, clerical staff and volunteers in a unit(s) by directing planning,

organizing and reviewing and editing their work; observing job performance; resolving

conflicts and performing other necessary duties in order to ensure that staff's work quality

and quantity are maintained at a high level. This includes evaluating the performance and

progress of staff through observation and reviewing their work in order to maintain an

awareness of staff's abilities, and plan more efficiently for the unit's operating and staffing

needs; assigning cases and tasks to staff in a manner that is consistent in fairness and

equity in order to encourage and maintain good employee morale and work quality; auditing

caseloads of probation officers; and scheduling and staffing programs to meet operational

requirements.

2. Trains and develops staff by using clear and relevant teaching Techniques; providing

guidelines and assistance regarding laws, policies and procedures as related to agency

operations; and explaining proper casework techniques, investigative report writing, and oral

presentation techniques.

3. Meets with groups and individuals such as community based Agencies and other city

departments by giving and receiving information regarding departmental policies,

procedures organization in order to develop favorable community relations.

4. Evaluates and monitors residential/non-residential programs utilized by Juvenile Probation

Department for appropriate placement of clients.

5. Makes oral reports on functional operations of unit(s) to boards, commission, courts and

other agencies and city departments.

6. Makes written reports on functional operations of unit(s) to boards, commission, courts and

other agencies in the city department. Submits written performance evaluations to

management. Prepares expense reports for authorization. Collects and maintains statistical

information on clients served and services provided (e.g. number of bookings, cases filed,

citations, detentions, informal dismissals, transfers, D. A.'s declines). Maintains records and

evaluates and controls access to confidential records to client, staff, other jurisdictions and

public. Prepares weekly time sheets for probation officers and clerical staff.

7. Supervises the scheduling and coordinating of transportation for clients (locally, nationally

and internationally). This includes assigning Probation Officer to youth, reviewing

documentation for travel authorization and determining the level of security required.

8. May assist the Personnel Office in conducting background investigations on new hires as

prescribed by Juvenile Probation Department policies and procedures.

9. May coordinate and conduct investigations of incidents involving staff, clients and programs

by researching, interviewing, counseling and carrying out formal investigations.

10. May assist in development of annual budget by providing related information on costs and

resources.

11. May assist in policy development by attending administrative meetings, planning

organizational change and acting as a liaison between staff and management so as to

explain policy to staff and assist management in developing new and revised departmental

policies and procedures.

12. Performs related duties and responsibilities as assigned.

IMPORTANT AND ESSENTIAL KNOWLEDGES, SKILLS, AND ABILITIES

Knowledge of:

Principles, trends and techniques in the delivery of juvenile probation services;

Relevant laws, codes and legal documents, including Welfare and Institution Code and

Penal Code;

Legal, psychiatric, sociological and medical terminology.

Ability to:

Supervise probation officers and support staff;

Identify and choose appropriate solutions to problems from a variety of alternatives;

Work tactfully and persuasively, and establish a rapport with families, community groups,

court representatives, attorneys, supervised staff, department administrators and others;

Write clear and concise reports; and make clear and concise oral presentations.

MINIMUM QUALIFICATIONS

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special

skills and/or license(s) which are required for employment in the classification. Please note, additional

qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job

announcement.

Education:

Possession of a baccalaureate degree from an accredited college or university, with major

course work in the social sciences, or closely related field preferred; and

Experience:

Four (4) years of full-time verifiable experience as a probation officer working with offenders in a

criminal justice system. At least two (2) years of the required four (4) years must include

experience working with juvenile offenders.

Substitution:

Two (2) years of full-time experience as a parole officer working with offenders in a criminal

justice system may substitute for two (2) years of the required probation officer experience.

LICENSE AND CERTIFICATION

Requires possession of a valid California Class C driver's license at the time of appointment.

(California driver license must be maintained current during employment).

PROMOTIVE LINES

From: 8444 or 8530 Deputy Probation Officer

ORIGINATION DATE: 12/8/11

BUSINESS UNIT: COMMN

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation