9116-Senior Fare Collections Receiver

Job description

CITY AND COUNTY OF SAN FRANCISCO

MUNICIPAL TRANSPORTATION AGENCY

JOB CODE TITLE: SENIOR FARE COLLECTIONS RECEIVER

JOB CODE: 9116

BUSINESS UNIT: SFMTA

INTRODUCTION

Under direction, is responsible for the immediate supervision of the activities of the San Francisco Municipal Transportation Agency (SFMTA) transit revenue collection, processing and reconciliation operation. Supervises and performs the collection, safeguarding, and transportation of transit fare revenue from various locations to the revenue processing center; the processing, balancing, reconciliation, and accounting of revenue and the preparation of accounting reports which pertain to revenues and materials; the sale, distribution and collection of revenue from fare media. Performs other related duties as required.

DISTINGUISHING FEATURES

The 9116 Senior Fare Collections Receiver is the first-level supervisory job code in the Fare Collections Receiver series. It is distinguished from 9110 Fare Collections Receiver in that the latter does not have supervisory responsibility and from 9117 Principal Fare Collections Receiver in that the latter is the second-level supervisory position with responsibility for the activities of all the three units. Work is performed in a variety of settings, depending upon work assignment.

Supervision Exercised: Immediate supervision of class 9110.

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Supervises and performs the collection of revenue from revenue sources in various locations, using a variety of equipment; this includes revenue processing, balancing, reconciliation, and accounting as well as selling, packaging, distributing, and collecting revenue from fare media.

2. Purchases, controls and maintains inventory records of fare media, coins/tokens, related revenue items, keys, materials, supplies, and equipment.

3. Prepares written reports which pertain to the auditing, analyzing and controlling of revenues, equipment and materials, or of unusual circumstances/incidents, using computers and other office machines.

4. Assists in development of security procedures; ensures that all security procedures/controls related to the collection, transportation, tally and accounting of revenues are in effect.

5. Supervises use and maintenance of, and makes minor adjustments to, revenue equipment as needed, using various tools and machinery.

6. Performs liaison activities with personnel from other offices, departments, contractors, vendors, and the general public.

7. Performs personnel-related functions as required, including payroll reporting, scheduling, supervising of assigned office and field staff, training new personnel in proper unit procedure and use of equipment, and participating in the performance planning and review process.

8. Drives/operates various vehicles, such as vans, trucks and forklifts for the transportation of transit materials and revenues collected.

9. Supervises and performs the receipt, intake, labeling and inventorying of lost and found items in order to report updates to 311, log inventory, match items to owners and transfer items to Customer Service Center; supervises and performs the disposal of unmatched items.

10. Provides customer service to members of the public in an effort to effectively communicate information regarding fare media sales, lost and found items, and other miscellaneous SFMTA information.

IMPORTANT AND ESSENTIAL KNOWLEDGES, SKILLS, AND ABILITIES

Knowledge of: policies and procedures necessary to safely collect and accurately account for, large sums of money including enforcing existing policies and assisting in developing/implementing new procedures; basic accounting principles including bookkeeping and debit/credit procedures.

Skill to: perform math and computational skills used in cash processing, balancing, and reconciliation (with or without use of a calculator) and to maintain accurate and comprehensive accounting records; promote diversity in interactions with others; establish rapport; exercise tact, self-restraint and persuasion in dealing with a variety of people; maintain a professional manner and demeanor.

Ability to: use, maintain, adjust or make minor repairs to equipment and machinery related to collection and processing of fares; supervise, plan, assign and review work of subordinates; maximize use of resources, time and personnel; structure and encourage a professional work environment, train new personnel on policies and procedures; write clearly and effectively; document information; maintain appropriate and accurate records; read and comprehend written documents; speak directly, clearly, and courteously; listen with comprehension and follow oral/verbal instruction; interact courteously and effectively with internal and external customers; lift and carry revenue containers weighing up to 75 lbs.; drive a variety of vehicles involved in the collection and transportation of revenue; use a computer to prepare schedules, payroll and reports as well as use computer programs related to the collection of fare media sales.

MINIMUM QUALIFICATIONS

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class. Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.

1. Four (4) years of verifiable full-time experience within the last five (5) years in the daily collection, processing and balancing of large amounts of cash; OR

2. Two years of experience in class 9110 Fare Collections Receiver with the City & County of San Francisco; AND

3. Possession of a valid High School Diploma, GED or California High School Proficiency Certificate; AND

4. Possession of a valid driver license.

Substitution: Completion of two (2) years (60 semester units or 90 quarter units) of education from an accredited college or university may be substituted for up to one (1) year of the required experience as indicated in Minimum Qualification #1. This substitution may not be applied to Minimum Qualification #2.

Notes:

- Must be bondable.

Special Requirements:

Nature of work requires working in a 24-hours-a-day/7-days-a-week, indoor/outdoor operation with rotating, holiday, and/or weekend shifts. May be required to work in a room with closed circuit television and wear a smock; work outdoors in inclement weather; may be exposed to high noise levels, dust and diesel fumes. Must be able to lift and carry revenue containers weighing up to 75 pounds onto a movable cart and push cart approximately one city block. Must drive/operate a variety of vehicles involved in the collection and transport of revenue from various locations.

PROMOTIVE LINES

From: 9110 Fare Collections Receiver

To: 9117 Principal Fare Collections Receiver

ORIGINATION DATE: 01/12/1961

AMENDED DATE: 05/12/2000, 02/21/2013

REASON FOR AMENDMENT To accurately reflect the current minimum qualifications, tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this job code.

BUSINESS UNIT(S): SFMTA

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation