9122-Transit Information Clerk

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

CLASS TITLE: TRANSIT INFORMATION CLERK CODE: 9122

INTRODUCTION

Under supervision, answers inquiries from the general public regarding the Regional Transit Connection discount card program, transit service, and other related matters; explains rules, procedures and management policy; reviews and processes applications for the RTC program; and performs related duties as required.

DISTINGUISHING FEATURES

This is the working or journeyman level in the Transit Information Clerk series. Incumbents give transit information and explain policy, regulations and procedures relating to transit operations and service. There is continual telephone and in person contact with the general public or representatives of outside groups for the purpose of furnishing such information. Nature of work requires availability for assignment on any shift.

SUPERVISION EXERCISED

None.

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1.Directs and assists transit customers with transit information including, but not limited to, local and regional travel options for people with disabilities, programs offered to disabled customers, discount fare polices, regulations, and related policy.

2.Disseminates information to the public and public agencies about the Regional Transit Connection discount card program and RTC Clipper Card for persons with disabilities for use in Bay Area travel.

3.Receives complaints, commendations, and inquiries regarding RTC cards via telephone, in writing, and in person. Reviews records for lost, stolen, replacement and renewal cards, Interfaces with RTC Central Processor�s office to resolve card problems or issues, Routes issues to appropriate personnel for action.

4.Explains fare structure and assists RTC card holders on Clipper Card functions and use, including information regarding loading products onto RTC card, setting automated features, transferring value from one card to another, checking card value from a card reader, and using the card on Bay Area transit.

5.Reviews and determines eligibility and processes applications for the RTC program. Enters customer information into regional database. Verifies customer identity. Takes ID photographs. Collects fee payments.

IMPORTANT AND ESSENTIAL KNOWLEDGES, SKILLS, AND ABILITIES

Knowledge of: transit regulations and policies; rules, regulations and policy of the SFMTA, RTC and clipper including how to access information from appropriate databases such as the Regional Transit Database in order to retrieve and relay information.

Skill in:

Ability to: serve transit customers and the public courteously, effectively and tactfully; speak in a clear, concise, organized, and understandable manner; follow oral and written instructions from managers and supervisors.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Experience:

Two (2) years of verifiable full time experience within the last five years as a telephone switchboard operator, sales clerk, information clerk, receptionist, or similar position involving continuous contact with the general public.

Substitution:

LICENSE AND CERTIFICATION

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES

To: 9124 Senior Transit Information Clerk

From: Entrance

ORIGINATION DATE:

AMENDED DATE: 12/13/2013

REASON FOR AMENDMENT To accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this job code.

BUSINESS UNIT(S): SFMTA

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation