9155-Claims Investigator

Job description

(RENUMBERED)

SAN FRANCISCO CIVIL SERVICE COMMISSION

CLASS TITLE: CLAIMS INVESTIGATOR CODE: 9155

CHARACTERISTICS OF THE CLASS:

Under direction, is responsible for the investigation of personal injury and property damage claims involving city vehicles and utilities installations and equipment; negotiates and settles such claims within prescribed limits; and performs related duties as required.

Requires considerable responsibility for: interpreting and enforcing established policies and procedures relative to the investigation, processing and settlement of claims for or against the city and recommends changes in such policies and procedures; making important personal contacts with other departmental personnel, outside agencies and organizations and the general public in connection with the investigation of accident claims; gathering, preparing, maintaining, checking and reviewing detailed and important investigative records and reports relating to investigations made.

EXAMPLES OF DUTIES:

1. Makes investigations of all circumstances surroundings personal injury and property damage claims; prepares and compiles detailed reports of all such investigations, including interviews with claimants, doctors, nurses, police officials, attorneys, insurance adjusters and others.

2. Negotiates the settlement of claims within prescribed limits; interviews witnesses at scene of accidents and secures signed statements related thereto; consults with contractors, officials, technical and specialized personnel, as necessary.

3. Makes court appearances and gives testimony relating to claims; confers with city legal representatives in connection with trial preparation for claims involving court litigation; arranges for the presentation of physical documentary evidence for use at trials; makes arrangement for the court appearance of expert testimony at trials.

4. Investigates and resolves miscellaneous complaints such as defective, dangerous and nuisance conditions involving current or potential departmental or private property damage.

MINIMUM QUALIFICATIONS:

Training and Experience: Requires completion of high school, supplemented by at least four years of progressively responsible experience involving investigation and processing of personal injury and property damage claims; or an equivalent combination of training and experience.

Knowledge, Abilities and Skills: Requires good knowledge of: departmental rules, regulations and existing laws, ordinances and codes applicable to personal injury and property damage claims; legal terminology and court procedure; utility installations, vehicles, equipment, facilities and their uses and operations.

CLASS TITLE: CLAIMS INVESTIGATOR CODE: 9155

(continued)

Requires ability to: collect and analyze information relating to accident and property damage claims and make sound recommendations for their settlement; meet and deal effectively with the general public and handle delicate public relations problems with considerable tact; prepare accurate and factual investigative reports and maintain related records.

License: Requires possession of a valid state motor vehicle operator's license.

PROMOTIVE LINES:

To: Claims Adjuster

Senior Claims Investigator

From: Transit Service inspector

District Water Serviceman

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation